IE
Islam Mohamed ElBanawany
EsclationDesk at Etisalat
Dubai, United Arab EmiratesWork Experience
EsclationDeskFull Time
Etisalat
Nov 2016 - Present -8 yrs, 8 months
United Arab Emirates , Dubai
- Job Details:- Provide customers with general information about Etisalat products. - Help customers with any related technical or billing issue. - Meeting service level in handling all transactions measured through productivity reports - Use the job tools (telephone and computer) effectively -Role involves responding to customers over the phone and resolving their inquiries. - Suggesting products they may be interested in - Inform customers about services that could suit them
Social Media SpecialistFull Time
Raya
Apr 2015 - Nov 2016 -1 yr, 7 months
United Arab Emirates , Dubai
- Job Details:Mobile Service English section for Etisalat UAE.
account advisorFull Time
- Job Details:Mobile Service English section for Etisalat UAE.
Back Office Executive Full Time
Vodafone
May 2012 - Feb 2014 -1 yr, 9 months
Egypt , Cairo
- Job Details:process requests, provide benefits investigate and analyze system issues and projects, managing databases, performing market research, analysing consumer trends, and handling accounting and finance tasks.
Education
BC in Accounting
Ain Shams University (ASU)Jan 2011 - Jan 2014 - 3 yr
Languages
Arabic
FluentEnglish
Advanced