
Islam Magdy EL Adham
Consumer Mass Market Senior Specialist at Etisalat Misr
Nasr City, Cairo, EgyptWork Experience
Consumer Marketing Team LeaderFull Time
Etisalat Misr
Jul 2019 - Present -6 yrs, 2 months
Egypt , Cairo
Consumer Mass Market Senior SpecialistFull Time
Etisalat Misr
Jun 2018 - Present -7 yrs, 3 months
Egypt , Cairo
- Job Details:- Launched an integrated USSD platform that will enhance customer experience and simplify his journey -Revamped flavour of the Mass(Prepaid Tariffs) to ease and simplify scattered portfolio and customer confusion -Launched ATL & BTL CVM offers for stretching ARPU & Activity -Sustained and achieved Consumer segment KPI vs Budget
Commercial GT SpecialistFull Time
Etisalat Misr
Apr 2017 - Jun 2018 -1 yr, 2 months
Egypt , Cairo
- Job Details:14 months Graduate program were i got opportunity to achieve all the below: - Developing Mass segment Customer Experience - Monitoring Mass Segments KPIs(Revenues, Base Management & Market way-forward) - Ensuring brand image unification across channels including Digital - Launching Promo for daily tariff -Managing Migration Engine Platform across segments -Developing CVM platform, one of the biggest CVM platform across telecommunication companies -Launching CVM platform responsible for targeting and segmentation customers based on(Recharges, Activity, usage)
Talent Management TeamInternship
ITWORX
Aug 2016 - Apr 2017 -8 months
Egypt , Cairo
- Job Details:My roles: - Recruitment: Screening CVs, scheduling interviews. - Talent Development: Orientation for New Hires, consolidating training plans, scheduling training - Performance Evaluation: Performance Evaluation Cycle and Creating Job Profiles
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2012 - Jan 2016 - 4 yr
Activities
PR Specialist at MECA
Student Activity
Oct 2014 - Aug 2015 -10 months
HR Head at Utopia
Student Activity
Oct 2012 - Feb 2014 -1 year, 4 months
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Sales & Customer Service
Exxon Mobil·2015Marketing
Exxon Mobil·2014Documentary collection
QNB·1970Documentary collection
QNB·1970