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Islam Magdy EL Adham

Consumer Mass Market Senior Specialist at Etisalat Misr

Nasr City, Cairo, Egypt

Work Experience

  • Consumer Marketing Team LeaderFull Time

    Etisalat Misr

    Jul 2019 - Present -6 yrs, 2 months

    Egypt , Cairo

    • Consumer Mass Market Senior SpecialistFull Time

      Etisalat Misr

      Jun 2018 - Present -7 yrs, 3 months

      Egypt , Cairo

      • Job Details:- Launched an integrated USSD platform that will enhance customer experience and simplify his journey -Revamped flavour of the Mass(Prepaid Tariffs) to ease and simplify scattered portfolio and customer confusion -Launched ATL & BTL CVM offers for stretching ARPU & Activity -Sustained and achieved Consumer segment KPI vs Budget
    • Commercial GT SpecialistFull Time

      Etisalat Misr

      Apr 2017 - Jun 2018 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:14 months Graduate program were i got opportunity to achieve all the below: - Developing Mass segment Customer Experience - Monitoring Mass Segments KPIs(Revenues, Base Management & Market way-forward) - Ensuring brand image unification across channels including Digital - Launching Promo for daily tariff -Managing Migration Engine Platform across segments -Developing CVM platform, one of the biggest CVM platform across telecommunication companies -Launching CVM platform responsible for targeting and segmentation customers based on(Recharges, Activity, usage)
    • Talent Management TeamInternship

      ITWORX

      Aug 2016 - Apr 2017 -8 months

      Egypt , Cairo

      • Job Details:My roles: - Recruitment: Screening CVs, scheduling interviews. - Talent Development: Orientation for New Hires, consolidating training plans, scheduling training - Performance Evaluation: Performance Evaluation Cycle and Creating Job Profiles
    • Education

      • Bachelor's Degree in Accounting

        Ain Shams University (ASU)

        Jan 2012 - Jan 2016 - 4 yr

      Activities

      • PR Specialist at MECA

        Student Activity

        Oct 2014 - Aug 2015 -10 months

      • HR Head at Utopia

        Student Activity

        Oct 2012 - Feb 2014 -1 year, 4 months

      Skills

      • Analytical
      • Marketing and Sales
      • Leadership
      • Human Resources

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • Sales & Customer Service

        Exxon Mobil·2015
      • Marketing

        Exxon Mobil·2014
      • Documentary collection

        QNB·1970
      • Documentary collection

        QNB·1970
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