profile-img

Islam Abd ElWahed Dawwod

Operations Manager at المعادى للتنمية والتعمير

Shorouk City, Cairo, Egypt

Work Experience

  • Operations ManagerFull Time

    المعادى للتنمية والتعمير

    Feb 2022 - Present -3 yrs, 4 months

    Egypt , Cairo

    • Job Details:Establish and Implemented a new CRM that streamlined operations, leading to a [40]% increase in productivity. Develop and implement standard operating procedures to improve efficiency and productivity. Monitor financial performance and implement corrective actions as needed to achieve financial targets. Lead and mentor a multidisciplinary team, fostering a collaborative and productive work environment. Build and maintain strong relationships with brokers, clients, investors, and other key stakeholders. Conduct performance evaluations and provide feedback to enhance team performance and professional development. Synchronize the work in all company departments (marketing, sales, call center, inventory, contracts, and customer service) Update Units pricing and payment Plans to keep up sales operations.
  • Software Project ManagerFull Time

    Dots Hub

    Mar 2020 - Feb 2022 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:Delivered, implement and monitor CRM to all departments of real estate companies. Working with more than 150 real estate companies, (developers and brokers) Successfully navigated complex regulatory environments, ensuring all projects met or exceeded local compliance requirements. Develop detailed project plans, including timelines, milestones, and resource allocation. Managing existing clients in a manner that grows business. Oversee the day-to-day operations of projects, ensuring adherence to schedules and quality standards.
  • Sales Team LeaderFull Time

    Ethmar

    Jun 2018 - May 2020 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:Oversee the planning and execution of real estate events and marketing campaigns. Coordinate with marketing and events teams to ensure successful event delivery. Ensure events meet client expectations and generate desired outcomes. Monitor and manage the sales pipeline to ensure a steady flow of opportunities. Foster strong collaboration between sales, marketing, and events teams. Expanded the client base by [50] %, securing contracts with major real estate developers. Organized company events and exhibitions Aqar Show, The Investor Expo.
  • Sr. Business consultantFull Time

    Dynamicslink

    Nov 2017 - Jul 2018 -8 months

    Egypt , Cairo

    • Job Details:Responsible for finding new accounts. Plan field visits and follow up calls. Seek direct contact with ultimate decision makers. Achieve assigned targets on monthly and year to date basis. Study specifications of company products and competitive products available in the market.
  • Education

    • English Literature in Literature

      Mokattam Academy of Modern Science

      Jan 2003 - Jan 2006 - 3 yr

    • High School - Thanaweya Amma

      Shopra alsanwaya

      Jan 2002 

    Skills

    • CRM
    • Operations Management
    • Customer Service
    • Training Programs

    Languages

    • English

      Advanced

    Training & Certifications

    • English Business Conversation

      British Council·2009
    Share this Profile