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Islam Barakat

Information Technology Officer at Petromaint

Rehab City, Cairo, Egypt

Work Experience

  • Information Technology OfficerFull Time

    Petromaint

    May 2021 - Present -4 yrs, 2 months

    • Customer Service AgentFull Time

      Raya Contact Center

      Nov 2020 - Jun 2021 -7 months

      • Duty ManagerFull Time

        Raya Contact Center

        Sep 2020 - Nov 2020 -2 months

        • Subject Matter ExpertFull Time

          Raya Contact Center

          Sep 2019 - Sep 2020 -1 yr

            • Education

            • Bachelor's Degree in Computer Science

              El Shorouk Academy (SHA)

              Jan 2014 

            • High School - Thanaweya Amma

              St. Peter Language School

              Jan 2013 

            Achievements

            Employee of the quarter Q4 2014 - Orange Telecom Professional Leader Q3 2015 - Orange Telecom

            Skills

            • Contact Center
            • Customer Service
            • Business Analysis
            • Team management
            • Account Management
            • Complaint Management

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • Behavioral Psychology Online Diploma

              Massachusetts Institute of Technology·2016
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