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Islam Mohammed Badr

Senior Team Leader at Seera Group

Cairo, Egypt

Work Experience

  • Operations SupervisorFull Time

    SAFA Travel

    Mar 2024 - Present -1 yr, 4 months

    Egypt , Cairo

      • Seera Group

      • Senior Team LeaderFull Time

        Jan 2023 - Present -2 yrs, 6 months

        Egypt , Cairo

        • Operations Team Leader.Full Time

          Oct 2019 - Dec 2022 -3 yrs, 2 months

          • SME " Subject Matter Expert"Full Time

            Apr 2019 - Nov 2019 -7 months

            • Senior flight support agentFull Time

              Jun 2017 - Feb 2019 -1 yr, 8 months

              Egypt

              • Job Details:Ticketing and reservations specialist .

          • Customer service agent Full Time

            Careem trasportation company

            Jan 2017 - Jun 2017 -5 months

            Egypt

            • Telemarketing Full Time

              Centro Global Solutions

              Dec 2016 - Jan 2017 -1 month

              Egypt , Cairo

                • Education

                • Bachelor's Degree in Tourism & Hotels

                  Helwan University

                  Jan 2009 - Jan 2013 - 4 yr

                • High School - Thanaweya Amma

                  Khaled Allam

                  Jan 2009 

                Achievements

                1- I was a member of the team who set the SOP for the Company. 2- Managed 5 new joiner-teams for 2 Years, through a very tough time to improve their skills and became capable of operating like seniors. 3- Top Achiever, as the Best Leader for 3 times in a row in the E-SAT Survey.

                Skills

                • Microsoft Excel
                • Team Leadership
                • Team Coaching
                • Training
                • Amadeus system
                • Ticketing
                • Tourism and Hotels
                • Sales indoors
                • Sabre

                Languages

                • English

                  Advanced

                Training & Certifications

                • Agile Leadership and Resilient Teams

                  Udemy·2021

                • Resilience Leadership

                  Online-Udemy·2021

                • UP-lifting Services -Certification

                  https://www.ronkaufman.com/·2020

                • Leader Certificate Program for Service Excellence Workshops.

                  UPLIFTING SERVICE·2020

                • Microsoft Excel

                  CFI.com·2018

                • Digital Skills preparation Certification

                  Future learn·2018

                • Sabre Reservation system.

                  Al Mosafer Travel agency ·2017

                • Advanced Amadeus course

                  E.M.Y·2015

                • HR , e-marketing

                  Pioneer·2013
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