Islam Ashour Said

Etisalat Misr

• Gated Community Accounts Manager (Triple Play)Full Time

  Jul 2022 - Nov 2023 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:• Ensure availability of all Etisalat products and services inside the compounds. • Assess customers needs, demonstrate products and provide technical/commercial orientation on the Triple Play products and services. • Increase the customer satisfaction and create innovative up-selling/cross selling tools for Etisalat Triple Play services. • Ensure that customer complaints are handled effectively, in a timely manner and in accordance to the company's guidelines. • Analyze and report relevant market information and news on competitors' products, pricing & market activities as well as product enhancements recommendations in alignment with the marketing management. • Ensure proper activation execution inside the compounds according to the marketing calendar, business plan and seasonality. • Propose and recommend direction and plan to aid in retaining customers with B2B & B2C Marketing team.
• Retail Operation Area ManagerFull Time

  Jul 2017 - Jun 2022 -4 yrs, 11 months

  Egypt , Cairo

  • Job Details:• Launch & expand Etisalat retail shops through Etisalat strategic partners all over the country across all regions in line with Geo • Recommendations to enhance channel sales & revenues. • Searching for new locations according to the agreed plan nationwide. • Periodical field visits ensuring smooth operation at all shops (under constructions) nationwide and to handle all business issues till launch, • Insure the readiness of the selected shops to meet the roll-out schedules and release the shop in complete readiness to push channel sales volume • Achieving shops monthly assigned targets with close monitoring for each shop performance and weekly plans. • Daily visits to the assigned shops in order to achieve our business plan and targets • Maintain strategic products allocation & best utilization to grantee retail shops target achieve. • Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development • Managing the sales team, developing a business plan covering sales, revenue, and expense controls meeting agreed targets • Reaching the required market share targets for all products per region. • Maintain and develop fair share of branding • Monitoring the performance of the area executives providing guidance, feedback, planning for necessary development in coordination with the HR. • Handle stock distribution flow to insure shops stocks on hand fulfillment and boost the sales volume. • Maintain field manpower to insure shops achievements and smooth shifts scheduling through hiring status and ongoing evaluation • Periodical analysis for shops performance and identify weaknesses to set plans with management to uplift area performance and minimize the SAC. • Tactical actions with management regarding poor shops performance replacement plan (maximize channel revenue and partners P&L). • Update Top Management regularly with competition moves
• Retail Sales Senior SupervisorFull Time

  Sep 2014 - Jun 2017 -2 yrs, 9 months

  Egypt , Cairo

  • Job Details:• Team Leader & Sales Executive and Customer service agent At Etislata Retail Acting As Second Line And Team Leader At Etisalat Store. • Acting As delegate Manger At The Store And Fulflling Store Request. • Finalizing Back Office Tasks And handling Store warehouse Organization. • Following Up with VIP Customer And Corporate Customers. • Finalizing Corporate deals with Corporate Customers • Maintains relationships with VIP Customers to Achieve the Best Customer Experience • Handling Customer Complaints