Islam Anwar

IoT 3rd line Support Senior EngineerFull Time

Global Incidents Service Desk Engineer

• Job Details:June 2010 - October 2011 (1 year 5 months) , Cairo , Egypt , "- Handle all global problems that are affecting Vodafones internal users and" , external customers. , - Assure that cases handled according to SLA. , - Make an analysis of each case in order to identify the root cause or to reach , the error reason to assign the problem to its correct support team. , - Deliver Daily and weekly reports to our top management on all global , incidents. , - Escalate repetitive issues to management in order to solve the problem from , its root cause and assure that preventive action has taken.

VISA Schengen Senior Advisor

• Job Details:September 2009 - June 2010 (10 months) , Cairo, Egypt , Worked on a team to reserve, reschedule and cancel appointments to Some , of the Schengen countries embassies such as (Spain, Austria, Italy, Greece, , Germany, Netherland, Belgium, and Poland) also to make sure that every , traveler knows all required data and assure that the customer gets all required , information.