Islam Ali

E-commerce Operations Manager at Mahdy group

Cairo, Egypt

Mahdy group

Jan 2021 - Present -4 yrs, 6 months

Sharbtly Fruits

Dec 2018 - Jan 2021 -2 yrs, 1 month

Saudi Arabia , Jeddah

Job Details:- Supervising sales and operations for an online platforms (MobileApp & 2 websites). - Managing Day to Day operations for the delivery team and warehouse (30 delivery associates. - Supervise the customer support team. - Managing WhatsApp service via ticketing software platform. - Handle customer’s feedback to make sure we reach out customer satisfaction. - Handle stock levels inside the Ware house and the delivery trucks according to (FIFO) concept. - Control budgets and P&L activity (Wastage-Expired items).

Al Hatab Bakery

Oct 2016 - Dec 2018 -2 yrs, 2 months

Saudi Arabia , Riyadh

Job Details:- Supervised a team of 3 Area Managers. - Responsible for the operations of 26 stores & 1 Hypermarket. - Applying the internal planogram and lay out for the stores. - Opening new stores according to the company’s plan. - Control budgets and P&L activity (expenses - Wastage - Expired items). - Established and maintained high standard of managing Day to day Operations for the stores. - Setup yearly target for the stores.

BIM supermarkets

Mar 2013 - Oct 2016 -3 yrs, 7 months

Egypt , Cairo

Job Details:- Supervised a team of 11 store managers and more than 160 employees in the. - Planning, ordering, inventory turns, and sales of promotional product solutions. - Responsible for the operations of 11 stores. - Applying the internal planogram and lay out for the stores. - Opening new stores according to the company’s plan. - Control budgets and P&L activity (expenses - Wastage - Expired items). - Established and maintained high standard of managing Day to day Operations for the stores.

Being a part of opening 26 stores in Saudi Arabia Being a part of opening 45 stores in Egypt