Islam Salah Ahmed

Naqla

• Domestic Trucking Operations MAnagerFull Time

  Mar 2022 - Present -3 yrs, 4 months

  Egypt , Cairo

  • Job Details:Providing all required resources to meet and achieve company's target and objectives. Leading OPS team (22 team members) to ensure the quality of execution, follow up & invoicing. Enhancing team members skills. Monitoring Team performance and KPI's.
• CRM SupervisorFull Time

  Mar 2019 - Mar 2022 -3 yrs

  Egypt , Cairo

  • Job Details:Analyzing company business to find failure points that led to lose part of our volume. Finding solutions to increase our business, retain lost customers & get the highest satisfaction degree. Monitoring & Managing CRM team performance. Training & Coaching to develop team performance and enhance their value. Monitoring business quality by reviewing execution, communication & invoicing process. Solving customer’s concerns and complaints.
• Operations ExecutiveFull Time

  Feb 2018 - Apr 2019 -1 yr, 2 months

  Egypt , Cairo

  • Job Details: Following up trucking process.  Handling all communications with Shipping Lines.  Updating clients with their shipments status and handling all obstacles till being shipped.  Managing dispatchers team.  Auditing operational expenses.  Analyzing weekly & monthly volumes.