Islam Ahmed Hanafe

Abou Ghaly Motors

• quality assurance specialist Full Time

  Feb 2016 - Present -9 yrs, 4 months

  Egypt , Cairo
• Senior Customer Services & Support Quality SpecialistFull Time

  Feb 2016 - Present -9 yrs, 4 months

  Egypt , Cairo

  • Job Details:• Achieving high Customer Satisfaction Rates by extracting the errors that affect the customer. • Provide accurate Figures of call accuracy that will allow further analysis and process improvement. • Tackling FCR calculations within all monitored transactions. • Document internal audits and quality assurance evaluation activities. • Submit audit findings and suggest appropriate corrective actions. • Investigate customer complaints and internal operational issues. • Following and proactively evaluating quality assurance standards. • Assure ongoing compliance with quality and industry regulatory requirements. • Implementing training and preparation activities for new comers