Islam Adel Abd-Elwahed

senior maintenance & operation engineerFull Time

• Job Details:Lead a team of 20 technicians in implementing process improvements, resulting in a 20% reduction in production cycle time and a 30% increase in overall efficiency. Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 5 departments and cut down paperwork by 75%. Revise offers for spare parts & new devices to customers, to avoid any shut down problems. Get involved in both of pre-sales & after-sales technical support & provide technical customer support.

Maintenance EngineerFull Time