Islam AboELNaga

Sales Assistant ManagerFull Time

• Job Details:• Created effective marketing, sales and promotional initiatives to drive revenue. • Planned and developed winning strategies to increase sales, expand territories and boost market positioning. • Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results. • Researched prospective clients to develop and execute cold call lists. • Prepared reports and presentations detailing business development activities and outlining new initiatives. • Created short-term and long-term goals for business team to achieve objectives. • Closed long-term agreements through skillful negotiation. •Identified cross-selling opportunities through ongoing customer needs analysis.

OPERATION SALES SR.TEAM LEADERFull Time

• Job Details:Driving the operations teams to boost their potential to reflect on the business outcomes and Sales as well. Participating in digital transformation projects from the operations side in the Agile environment to automate all transactions through the Salesforce CRM, which increased the GBV by 300% and onboarding new clients. Designing first-time-ever people engagement activities to enhance the people experiences

Operation SupervisorFull Time

• Job Details:To ensure desired customer delight by providing satisfactory response to customer interaction.  Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.  Evolve more effective work process for improving customer interactions.  Constantly monitor & review performance metrics for achievement of objective.  Contribute inputs towards sales & marketing plans.  To interface with respective work center for resolution of complaints.  To track & ensure closure of complaints.  To effectively manage Contact Center operations for constant performance achievements.  Identify relevant training needs of agents & ensure effective implementation.  Effectively manage team operations.  Manage my team’s quality through listening on constant basis to recorded and live calls.  Interface with IT/HR/ Training/Quality.  Collate data & generate MIS report.