Islam Abdel Hamid Altaher

IT Country Manager - POS & Customer systemsFull Time

• Job Details:Projects: • My club Loyalty system, "Implement Loyalty customer system". • ETAX “ Integrate point of sale system with the Governmental TAX Department” • Mobile scan and Go , "Allows shoppers in stores to scan items and pay using their own smartphone”. • MPOS “ Integrate point of sale system with a smart android devices” • Go Green, " Implement Digital customer receipt " • Scan and Go , "Allows shoppers in stores to scan items by Joya touch device and close order in self-checkout area”. • Self check out terminals. • EFT credit integrated with CIB bank and bank Misr. • EVS Electronic Virtual Shelf " Improve the customer HHH shopping experience" • Queue Busting. "A solution that allows retailers to scan multiple items and generate a single barcode with a mobile printing device that can be read at checkou". Responsibilities: • Responsible for all front office systems which include all customer related systems, point of sale,, Credit Card, Loyalty System, Invoicing Systems, • Managed team to implement POS projects +90 stores and more than 900 POS terminals • Managed store opening by implementing front office systems e-invoice, e-Gift Card, e-Voucher, price checkers, credit card System and POS system installation. • Manage the OS operating system updates and conducting quality inspections, reviewing changes. • Traning team for new projects and tracking issues. • Ensure compliance with Omni Channel department standards, policies and procedure, and corporate code of ethics. • Install, test, and rolled new software batches developed by the supplier. • Respect and enforce the information security policy and safety procedure. • Troubleshoot problems in front office systems and use a Problem solving steps to find a solution. • Availability during the project implementation and test all the possible issue arise to have the workaround. • Coordinate with vendors and suppliers as needed. • Creating technical doucmentation and knowledge base and to new system, techniques or operational procedure to provide to the end users

IT Associate Country Manager - POS & Customer systemsFull Time

IT assistant managerFull Time

• Job Details: Support to IT. Manager in maintaining the systems in the store  Responsible for the troubleshooting of all software and hardware in the store Microsoft products: Active Directory Troubleshooting, DHCP, DNS, File Services and Windows Server. Network and LAN: Connectivity troubleshooting, IP assignment, Telephone System.  Insure that back-ups are done on a regular basis to avoid any loss of file  Assist in performing System user maintaining monthly as per IT procedure  tests, Assists disposal are properly maintaining and followed up as per standard  Help IT. Manager in training & supervising staff  Perform every morning spot checks on store systems (POS, scales, price checkers, etc……….)  Update, Save, file & print reports on basis.  Under supervision troubleshoot system issues.  Help the employees in their requests related to IT. (E-mail, network problems, etc……..)  Report to IT. Manager any system issues or messages and log the event in IT Asset Management