Basic Info

Islam Elgamal

More than 15 years

Dubai, United Arab Emirates

Vocational

Manager

Work Experience

Operations Manager at TUI

Experience Details

Operations Manager

Tourism/Travel

Manager

N/A


Company Details

TUI

Hurghada, Egypt

N/A

Travel and Tourism

N/A

Dec 2015 to Dec 2016 (1 year)
Assistant Front Office Manager at Resta Hotels & Resorts

Experience Details

Assistant Front Office Manager

Operations/Management, Hospitality/Hotels/Food Services, Customer Service/Support

Manager

i am in charge of the daily operation that involves any thing in the hotel (food operation, maintenance of the rooms, security, kitchen & restaurants, beach and pool safety, travel agent requests for guest....and so on) & also guest satisfaction, and handling their complaints as well.


Company Details

Resta Hotels & Resorts (multinational)

Egypt

N/A

Hospitality/Hotels

N/A

Sep 2012 to Nov 2014 (2 years 2 months)
Tour leader at Masters Travel Service (MTS Egypt)

Experience Details

Tour leader

Tourism/Travel

Experienced (Non-Manager)

ENGLISH REP


Company Details

Masters Travel Service (MTS Egypt) (multinational)

Hurghada, Egypt

N/A

Travel and Tourism

N/A

Feb 2010 to Aug 2012 (2 years 6 months)

Education

College Diploma in Hotel Management

Education Details

College Diploma

Hotel Management

Higher Institute for Hotel Management, Egypt

A / Excellent / 85 -100%

N/A

N/A

Higher Institute for Hotel Management
1995 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

victory college

Egypt

1994

C / Good / 65 - 75%

N/A

victory college
1994

Certifications

TOEFL
Jan 2011

Certificate details

TOEFL

Jan 2011

N/A

N/A

N/A

N/A

Certificate details

Diploma in human resources management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Financial Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Total Quality Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Sales Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Marketing

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Project Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Training and Courses

Training/Course Details

Master

Mar 2017

Nottingham international university

Mini Masters In Business Administration

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

Assistant Front Office ManagerBusiness-orientedCustomer ServiceCustomer-orientedDiploma In Financial ManagementDiploma In Human Resources ManagementDiploma In MarketingDiploma In Project ManagementDiploma In Sales ManagementDiploma In Total Quality ManagementDivingEnglishFood ServicesHandles StressHonestyHospitalityHotel ManagementHotel ManagmentHotelsItalianLeaderManagementMasterMasters Travel Service (MTS Egypt)Microsoft WordOperationsOperations ManagerProblem SolverResta Hotels & ResortsSupportTOEFLTelecomunicationTour LeaderTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

diving

diving

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

operations

operations

: Expert

: Extreme - I love it!

:

More than 7 years

hotel managment

hotel managment

: Advanced

: High

:

More than 7 years

customer service

customer service

: Advanced

: High

:

More than 7 years

telecomunication

telecomunication

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Problem Solver, Handles Stress

Online Presence

elgamalislam@aol.comislagam

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