Basic Info
Islam Elgamal
More than 15 years
Dubai, United Arab Emirates
Vocational
Manager
Work Experience
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Operations Manager at TUI
Experience DetailsOperations Manager Tourism/Travel Manager N/A Company DetailsTUI Hurghada, Egypt N/A Travel and Tourism N/A
Dec 2015 to Dec 2016 (1 year)
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Assistant Front Office Manager at Resta Hotels & Resorts
Experience DetailsAssistant Front Office Manager Operations/Management, Hospitality/Hotels/Food Services, Customer Service/Support Manager i am in charge of the daily operation that involves any thing in the hotel (food operation, maintenance of the rooms, security, kitchen & restaurants, beach and pool safety, travel agent requests for guest....and so on) & also guest satisfaction, and handling their complaints as well. Company DetailsResta Hotels & Resorts (multinational) Egypt N/A Hospitality/Hotels N/A
Sep 2012 to Nov 2014 (2 years 2 months)
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Tour leader at Masters Travel Service (MTS Egypt)
Experience DetailsTour leader Tourism/Travel Experienced (Non-Manager) ENGLISH REP Company DetailsMasters Travel Service (MTS Egypt) (multinational) Hurghada, Egypt N/A Travel and Tourism N/A
Feb 2010 to Aug 2012 (2 years 6 months)
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Education
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College Diploma in Hotel Management
Education DetailsCollege Diploma Hotel Management Higher Institute for Hotel Management, Egypt A / Excellent / 85 -100% N/A N/A Higher Institute for Hotel Management
1995 - 1997
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High School - Thanaweya Amma
High School DetailsThanaweya Amma victory college Egypt 1994 C / Good / 65 - 75% N/A victory college
1994
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Certifications
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TOEFL
Jan 2011
Certificate detailsTOEFL Jan 2011 N/A N/A N/A
N/A |
Certificate detailsDiploma in human resources management Mar 2017 N/A N/A N/A Mckenzie institute dubai N/A |
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Diploma in Financial Management
Mar 2017
Certificate detailsDiploma in Financial Management Mar 2017 N/A N/A N/A Mckenzie institute dubai N/A |
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Diploma in Total Quality Management
Mar 2017
Certificate detailsDiploma in Total Quality Management Mar 2017 N/A N/A N/A Mckenzie institute dubai N/A |
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Diploma in Sales Management
Mar 2017
Certificate detailsDiploma in Sales Management Mar 2017 N/A N/A N/A Mckenzie institute dubai N/A |
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Diploma in Marketing
Mar 2017
Certificate detailsDiploma in Marketing Mar 2017 N/A N/A N/A Mckenzie institute dubai N/A |
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Diploma in Project Management
Mar 2017
Certificate detailsDiploma in Project Management Mar 2017 N/A N/A N/A Mckenzie institute dubai N/A |
Training and Courses
Training/Course DetailsMaster Mar 2017 Nottingham international university Mini Masters In Business Administration |
Last update more than 4 months ago.
Profile Skills and Keywords
Assistant Front Office ManagerBusiness-orientedCustomer ServiceCustomer-orientedDiploma In Financial ManagementDiploma In Human Resources ManagementDiploma In MarketingDiploma In Project ManagementDiploma In Sales ManagementDiploma In Total Quality ManagementDivingEnglishFood ServicesHandles StressHonestyHospitalityHotel ManagementHotel ManagmentHotelsItalianLeaderManagementMasterMasters Travel Service (MTS Egypt)Microsoft WordOperationsOperations ManagerProblem SolverResta Hotels & ResortsSupportTOEFLTelecomunicationTour LeaderTourismTravelTravel And TourismSelf-assesed Skills
Tools and Technologies
diving
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Customer Service
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Management
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Microsoft Word
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Fields of Expertise
operations
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hotel managment
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customer service
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telecomunication
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Key Skills
Leader, Business-oriented, Customer-oriented, Problem Solver, Handles StressOnline Presence
