Basic Info

Islam Elgamal

More than 15 years

Dubai, United Arab Emirates

Vocational

Manager

Work Experience

Operations Manager at TUI

Experience Details

Operations Manager

Tourism/Travel

Manager

N/A


Company Details

TUI

Hurghada, Egypt

N/A

Travel and Tourism

N/A

Dec 2015 to Dec 2016 (1 year)
Assistant Front Office Manager at Resta Hotels & Resorts

Experience Details

Assistant Front Office Manager

Operations/Management, Hospitality/Hotels/Food Services, Customer Service/Support

Manager

i am in charge of the daily operation that involves any thing in the hotel (food operation, maintenance of the rooms, security, kitchen & restaurants, beach and pool safety, travel agent requests for guest....and so on) & also guest satisfaction, and handling their complaints as well.


Company Details

Resta Hotels & Resorts (multinational)

Egypt

N/A

Hospitality/Hotels

N/A

Sep 2012 to Nov 2014 (2 years 2 months)
Tour leader at Masters Travel Service (MTS Egypt)

Experience Details

Tour leader

Tourism/Travel

Experienced (Non-Manager)

ENGLISH REP


Company Details

Masters Travel Service (MTS Egypt) (multinational)

Hurghada, Egypt

N/A

Travel and Tourism

N/A

Feb 2010 to Aug 2012 (2 years 6 months)

Education

College Diploma in Hotel Management

Education Details

College Diploma

Hotel Management

Higher Institute for Hotel Management, Egypt

A / Excellent / 85 -100%

N/A

N/A

Higher Institute for Hotel Management
1995 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

victory college

Egypt

1994

C / Good / 65 - 75%

N/A

victory college
1994

Certifications

TOEFL
Jan 2011

Certificate details

TOEFL

Jan 2011

N/A

N/A

N/A

N/A

Certificate details

Diploma in human resources management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Financial Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Total Quality Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Sales Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Marketing

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Certificate details

Diploma in Project Management

Mar 2017

N/A

N/A

N/A

Mckenzie institute dubai

N/A

Training and Courses

Training/Course Details

Master

Mar 2017

Nottingham international university

Mini Masters In Business Administration

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Assistant Front Office ManagerBusiness-orientedCustomer ServiceCustomer-orientedDiploma In Financial ManagementDiploma In Human Resources ManagementDiploma In MarketingDiploma In Project ManagementDiploma In Sales ManagementDiploma In Total Quality ManagementDivingEnglishFood ServicesHandles StressHonestyHospitalityHotel ManagementHotel ManagmentHotelsItalianLeaderManagementMasterMasters Travel Service (MTS Egypt)Microsoft WordOperationsOperations ManagerProblem SolverResta Hotels & ResortsSupportTOEFLTelecomunicationTour LeaderTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

diving

diving

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

operations

operations

: Expert

: Extreme - I love it!

:

More than 7 years

hotel managment

hotel managment

: Advanced

: High

:

More than 7 years

customer service

customer service

: Advanced

: High

:

More than 7 years

telecomunication

telecomunication

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Problem Solver, Handles Stress

Online Presence

elgamalislam@aol.comislagam

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