Basic Info

Islam Elgamal

More than 15 years

Dubai, United Arab Emirates

Vocational

Manager

Work Experience

Customer service at Vodafone uk

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone uk

Cairo, Egypt

N/A

Telecommunications

N/A

Aug 2013 to present (3 years 4 months)
Advisor at Vodafone International Services (VIS)

Experience Details

Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (VIS)

Cairo, Egypt

N/A

Telecommunications

N/A

Aug 2013 to present (3 years 4 months)
Duty Manager at Resta Hotels & Resorts

Experience Details

Duty Manager

Hospitality/Hotels/Food Services

Manager

N/A


Company Details

Resta Hotels & Resorts

Egypt

N/A

Hospitality/Hotels

N/A

Feb 2013 to Aug 2013 (6 months)
Duty Manager at Resta Hotels & Resorts

Experience Details

Duty Manager

Operations/Management, Hospitality/Hotels/Food Services, Customer Service/Support

Manager

i am in charge of the daily operation that involves any thing in the hotel (food operation, maintenance of the rooms, security, kitchen & restaurants, beach and pool safety, travel agent requests for guest....and so on) & also guest satisfaction, and handling their complaints as well.


Company Details

Resta Hotels & Resorts (multinational)

Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Feb 2012 to Jul 2013 (1 year 5 months)
Tour leader at Masters Travel Service (MTS Egypt)

Experience Details

Tour leader

Tourism/Travel

Experienced (Non-Manager)

ENGLISH REP


Company Details

Masters Travel Service (MTS Egypt) (multinational)

Hurghada, Egypt

N/A

Travel and Tourism

N/A

Mar 2010 to Jan 2013 (2 years 10 months)
Tour leader at Masters Travel Service (MTS Egypt)

Experience Details

Tour leader

Customer Service/Support

Experienced (Non-Manager)

ENGLISH REP,Starting from welcoming the guest at the air port and accommodation, transportation, selling excursions,handling all their needs and requests, meetings introducing EGYPT and all the sites of attraction , till they leave and escorting them back to the airport.


Company Details

Masters Travel Service (MTS Egypt) (multinational)

Hurghada, Egypt

101-500 employees

Travel and Tourism

mts.com

Mar 2010 to Jan 2012 (1 year 10 months)

Education

College Diploma in hotel managment

Education Details

College Diploma

hotel managment

victory college, Egypt

A / Excellent / 85 -100%

N/A

N/A

victory college
1995 - 1997
College Diploma in front office

Education Details

College Diploma

front office

Higher Institute for Hotel Management "Egoth", Egypt

A / Excellent / 85 -100%

N/A

N/A

Higher Institute for Hotel Management "Egoth"
1995 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

victory college

Egypt

1994

C / Good / 65 - 75%

N/A

victory college
1994

Certifications

toefl
Jan 2011

Certificate details

toefl

Jan 2011

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdvisorBusiness-orientedCustomer ServiceCustomer-orientedDivingDuty ManagerEnglishFood ServicesFront OfficeHandles StressHonestyHospitalityHotel ManagmentHotelsItalianLeaderManagementMasters Travel Service (MTS Egypt)Microsoft WordProblem SolverResta Hotels & ResortsSupportTelecommunicationsTelecomunicationToeflTour LeaderTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

diving

diving

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

hotel managment

hotel managment

: Advanced

: High

:

More than 7 years

customer service

customer service

: Advanced

: High

:

More than 7 years

telecomunication

telecomunication

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Problem Solver, Handles Stress

Online Presence

elgamalislam@aol.comislagam

Like Islam`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Islam's full profile and find more great talent and professionals to join your team.