Ishwarya T

intern at world wireless solutions

Ontario, Canada

world wireless solutions

Jan 2025 - Present -8 months

Job Details:collaborated with development teams to remediate security flaws, achieving 90% resolution of critical vulnerabilities within sla timelines. managed vulnerability tracking using power bi & excel, reducing open vulnerabilities by 30% over the internship. worked with stakeholders to track sla breaches & waivers, reducing policy violations by 20% and ensuring compliance.

freshworks technologies

Jul 2021 - Jul 2023 -2 yrs

Job Details:managed 200+ tickets weekly across calls, chat, and email platforms, ensuring prompt issue resolution with an average 96% customer satisfaction rating and consistently meeting sla targets. identified and resolved technical issues, implementing solutions that significantly enhanced customer experience, leading to my designation as the sole point of contact for disney within the company. implemented application programing interface solutions to solve complex business use cases, improving operational efficiency by 25%. implemented security policies for multiple businesses, deploying sso, mfa, and passwordless login methods across 200 client accounts, ensuring enhanced data protection and user accessibility. analyzed email delivery issues and security breaches using sumologic and haystack tools, reducing incidents by 20%. enhanced front-end portals with html, css, and javascript to improve user interface functionality, achieving a 95% resolution rate.

Bachelor's Degree in cybersecurity
sault college
Bachelor's Degree in computer science and engineering
Sri Ramakrishna Engineering College