Isabella Schminke

Account Manager Amazon + Online Shop Project ManagerFull Time

• Job Details:General activities and responsibilities: Amazon Vendor Central (AVC) Support/ Amazon Marketing Service (AMS) Support, monitoring of business processes with Amazon, creation of marketing campaigns on Amazon.de, annual negotiations and price negotiations, creation of Amazon price lists, creation of offers, manage inconsistencies, edit credit notes, online product range creation, A+ product content creation, payment control, construction consultancy of the internal Online Shop Project EDI: Implement our Web-EDI Systems into Amazon VC System Planning of different EDI processes with IT department and Amazon EDI team, EDI process monitoring/ verification/ expansion, Fault management Project: Online Shop Creating of the first company B2C-Online Shop Design support of the Online Shop layout according to European legal bases, coordination of the individual responsible departments, Online Shop banner design support to create awareness, translation of Produkt detail pages, permanent maintenance of the product range, handle inquiries by phone, handling transport damages and customer complaints,

Inside Sales Retail/Etail + Costumer Service AgentFull Time

• Job Details:General activities and responsibilities: Business relationship with Amazon, construction consultancy of the internal Online Shop, processing of orders/ returns and complaints, phone consultancy, customer base support, handling of transport damages, edit credit notes, invoicing, competition analysis, translations English-German, Trade fair support Project: Amazon Building business relationship with Amazon Europe Sarl. Planning business processes, implement Amazon regulations into our own business processes, create flowcharts, coordination of the individual departments, Amazon Vendor Central (AVC) Support, design of product detail pages (A+) at Amazon.de, order processing, create advertising campaigns (lightning deals, deal of the day), Amazon VINE support, Sales and Inventor analytics, Forecast analytics