Irini Azmi

Administrative and Operation AssistantFull Time

• Job Details:Management of day-to-day office operations.  Contact between sales employees and the operation manager.  Dealing with any office-related concerns by communicating with the facility management and service provider.  General management of the office to ensure that we provide our staff with the optimum experience and the environment maintains a professional look and feel.  Working with suppliers and third parties to ensure that health and safety regulations are followed, as well as other legal requirements.  Assisting the Head of Operation by tracking UAE branches office administrative tasks to ensure they are always on track.  Providing our employees the best experience possible and to keep the atmosphere professional.  Building (entering) all parameters of submitted application systems for underwriting and Senior Management review.  Coordinate underwriting requirements by interacting with agents, clients, external medical vendors, and underwriters.  Performing welcome calls all GCC new Business to validate client understanding of the product and associated terms and conditions.  Administrative support services (proposals printing/delivery, courier, basic office management)  Policy servicing / Administrations: Issuing new policy, premium reconciliation, posting, endorsements, surrenders, customer service and archiving and retrieval of policy records.  Liaising with the collection department and the accountant department.  Prepare Word, Excel and reports to support the organization objectives.  Management of the IT equipment inventory for the team.

Office ManagerFull Time

• Job Details: Performing routine administrative tasks including Co-coordinating between all the sections first from Customer service to laboratory until sales and service after sale.  Preparing office meetings and update staff on Operational issues.  Updating daily reports of Hearing Aid movement, Maintenance, Inventory and the Daily Revenue.  Providing our employees the best experience possible and to keep the atmosphere professional.  Worked with sales representatives to develop strong customer connections with company teams.  Boosted customer satisfaction scores to 90% through fast and knowledgeable issue resolution.