Basic Info

Mohammed Ayaz Shaikh

More than 15 years

Maharashtra, India

Bachelor's Degree

Manager

Work Experience

General Manager at Orange City Waters Private Limited

Experience Details

General Manager

Customer Service/Support

Manager

Managing a team of around 250 employees which includes Sr. Managers, Zonal managers, Dy. Managers & Customer service officers. Cash inflow Managers Etc.
Directly monitoring & managing full city operations for base of over 3 lacks consumers with above team. Monitoring Operations at 10 Zones, Central Operations-Billing, Daily Cash inflow activity & MIS reports / Complaint management – Citizen charter for commercial complaints / Customer Information System ISU/CRM module of SAP. Organizing & coordinating Customers activity, assure transmission of information to concern department & persons, explain & implement revised / new policy decisions & procedures. Optimization of method, tool & working process especially for complaint management & new connection management. Implement the new commercial offers after analyzing the needs & expectations of customers. Takes part in strategic decision and contract review by attending meetings with (client) Nagpur Municipal Cooperation officials, VIPs & local leaders, Corporators & NMC authorities. Carry out performance assessments & draw up activity/MIS report on regular basis


Company Details

Orange City Waters Private Limited (multinational)

Nagpur, India

More than 1000 employees

Energy and Utilities

www.ocwindia.com

Feb 2012 to present (4 years 10 months)
Manager Customer Service at Jet Airways India Limited

Experience Details

Manager Customer Service

Customer Service/Support

Manager

Worked as Sr. Manager- Customer Services at Mumbai Airport with further Experience of Handling Bhopal, Bhuj & Nagpur station as Station Manager.
My experience of 15 year in Aviation sector (With Jet Airways) has enlightened me to vast and wide knowledge in Customer Service (Airport and Guest handling) professionally dealing with irate, unsatisfied guest, late reporting, denied boarding guests and service recoveries, meet and assisting of VIP’s (cabinet & state level ministers, MP and MLA’s) CIP’s including bureaucrat, cooperates heads, Sports person, film stars and famous personality. Conducting regular briefing/debriefing with staff, customer service supervisors and customer service officers to implement policies and procedures. Provide feedback to management and HR after staff quarterly appraisal. I am well conversant in handling others areas i.e. Sales, Operational and Administrative work, Cooperate and Ground Safety, maintenance of GSD/GSV, AAI payment of traffic and non-traffic bills, handling of delayed, diversion, transit, training flights other than schedule flights. Liaising with local authorities and governments bodies such as CISF, AAI, and external service providers at station level.


Company Details

Jet Airways India Limited (multinational)

Mumbai, India

More then 1000 employees

Airlines/Aviation

www.jetairways.com

Sep 1997 to Jan 2012 (14 years 4 months)

Achievements


Received Performance/Merit Awards for following years 1. 1999-2000 at Mumbai airport 2. 2000-2001 at Mumbai airport 3. 2004-2005 at Mumbai airport 4. 2006-2007 at Nagpur airport.  Received letters of appreciation from 1. Mr. Rajesh Verma, Sr. GM Cust-svc and In-flight on January 2000 at Mumbai 2. Mr. Rajesh Verma, Sr. GM Cust-svc and In-flight on July 2002 at Mumbai 3. Mr. Wolf Prock-Schauer CEO on August 2005 at Mumbai.

Education

MA Part I English in English Language

Education Details

MA Part I English

English Language

RTM Nagpur university, India

Not specified

English Language

N/A

RTM Nagpur university
1992 - 1993
BA in English Language

Education Details

BA

English Language

RTM Nagpur university, India

C / Good / 65 - 75%

English, English literature, Economic, Sociology

N/A

RTM Nagpur university
1989 - 1991
High School - Other

High School Details

Other

SAINT FRANCIS DE SALES

India

1985

C / Good / 65 - 75%

N/A

SAINT FRANCIS DE SALES
1985

Certifications

IATA
Aug 1995

Certificate details

IATA

Aug 1995

N/A

N/A

N/A

Fourm for Management Studies

Cleared the Aviation certified course from Mumbai as center

Certificate details

Trousin & Travel Management

Mar 1994

N/A

N/A

N/A

Indian Institute of tourism & Travel Management

Certified course in Travel Industry

Training and Courses

Training/Course Details

Basic Airport Handling & Customer Service Excellence

Sep 1997

Jetairwats India Limited

Basic Course with Jet airways

Training/Course Details

Basic Aviation Security

Aug 2005

BCAS Delhi

Basic Aviation course conducted by Bureau of Civil Aviation Securities, New Delhi

Training/Course Details

Basic Cargo Handlying

Sep 1997

Jetairwats India Limited

Basic Cargo Handling with Jet airways

Training/Course Details

Basic Load & Trim

Sep 1997

Jetairwats India Limited

Hold license of all Boeing, ATR & Airbus from Sep 1997 till Jan 2012

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesArabicAviationBasic Airport Handling & Customer Service ExcellenceBasic Aviation SecurityBasic Cargo HandlyingBasic Load & TrimCustomer ServiceCustomer ServicesCustomer-orientedEnergy And UtilitiesEnglishEnglish LanguageGeneral ManagerHard WorkerHindiHonest PeopleIATAInitiativeJet Airways India LimitedManager Customer ServiceMarathiMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointOrange City Waters Private LimitedProblem SolverSoft Skills And Business CommunicationSupportSupportiveTrousin & Travel ManagementUrdu

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Marathi

Marathi

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: High

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

More than 7 years

Soft skills and business communication

Soft skills and business communication

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Customer-oriented, Initiative, Problem Solver, Supportive

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