Irene Mae Montera

Client Relations Manager

• Job Details:Build and maintain strong relationships with clients to ensure satisfaction and business retention. Manage client accounts, address inquiries, and provide tailored HR solutions. Collaborate with internal teams to enhance service delivery and operational efficiency. Lead negotiations, draft service agreements, and ensure alignment with client expectations. Spearhead business development initiatives to expand company partnerships.

Guest Service Specialist (Sonder Account – Global)

• Job Details:Provide global customer support for Sonder, a hospitality company, managing inquiries, reservations, and service concerns. Train new team members on company protocols and global service standards. Ensure a seamless guest experience by efficiently resolving escalated issues.

Intake Lead Specialist (Disability Claims – USA)

• Job Details:Managed the intake and processing of disability claims for US-based clients, ensuring compliance with policies. Assisted claimants by gathering necessary documentation and facilitating claim reviews. Led a team to optimize intake procedures, improving processing time and accuracy. Maintained strict adherence to legal and regulatory guidelines in claims handling.