Ioanna Tsaroucha

Spa Manager

• Job Details:Implemented workplace and menu services changes that refocused company culture on customer satisfaction and employee morale, resulting in a 50% boost in worker retention and 50% increase in monthly revenue, 50% increase in client retention. Daily spa operation, ensure that all the employees deliver professional services, front desk management, problem solving in customer’s complaints, organize weekly spa meetings, find suppliers and order spa products.

Head Therapist / Spa Supervisor

• Job Details:Successfully incorporated daily meetings that resulted in a 15% boost in productivity and 25% reduction in accidents. Trained a 9 people team that provided 100% customer service to FIFA members.

Spa Manager

• Job Details:Consistently exceeded sales goal by 80% while increasing monthly revenue by 50%. Developed spa services, operations and logistics, HR management, employee performance analysis.