Ingy Rafik Rofael

CEO Executive AssistantFull Time

• Job Details:• Managed all executive level Administrative tasks to include coordination of work responsibilities between the CEO and the department managers, scheduling meetings, prepare memos (Arabic and English), taking minutes of meeting, office accounting, monitor personal and department's email inboxes and other office responsibilities. • Organizing and managing day-to-day running of the CEO’s affairs to ensure the provision of high-quality support. • Managed, prioritized, screened and monitored the CEO’s correspondence, including calls/emails/post/fax, to ensure they are dealt with professionally. • Collected and researched information on assigned matters, as well as produced reports and statistical analysis. • Searched and filed everyday's local and international newspapers (both Arabic and English) for the CEO, looking for any important articles relating to the company to report to CEO. • Professionally translated all articles found daily. • Professionally translated other materials to include adverbs, legal documents, marketing materials, presentations, minutes of meeting, information pamphlets and others. • Prepared the text for printing booklets relating to the company. • Coordinated necessary materials and documents between our company and the other organizations under the Saad Group umbrella (such as Saad National Schools, Saad Center, Saad Specialist Hospital and others) for publication purposes to include the schools' graduation cards/invitations, Hospital information pamphlets, Saad Center Special projects. • Participated in Saad Specialist Hospital and Saad Center public events.

COO Executive AssistantFull Time

• Job Details:• Created an official profile for the petroleum services sector of the group and translated it into English on a professional level for international business. • Prepared company Pre-qualification documents and Tenders’ required documents translated it into English on a professional level for international business. Moreover, I have edited the company's English HS&E handbook to match the Arabic handbook policies. • Managed all executive level administrative tasks including scheduling meetings, conference calls, and arranging travel • Assisted in development of executive level reports and presentations. • Written memos on behalf of the COO in English and Arabic • Adeptly handled incoming communications and responded to internal requests for information on a timely basis. • Handled sensitive and confidential information with discretion. • Met with individuals, companies’ representatives and others on behalf of management. • Conserved Chief Operation Officer’s time by reading, researching, reviewing, verifying, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications, and Chief Operation Officer’s meetings, and other special functions; coordinating preparation of charts, graphs, and so on. • Maintains Chief Operation Officer’s calendar by planning and scheduling conferences, teleconferences, dispositions, and travel, and so on. • Represents Chief Operation Officer by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to Chief Operation Officer. • Develop and maintain electronic data base for petroleum Tenders Documents for company’s different product lines. • Develop and maintain electronic data base for all Petroleum company’s official communications numbers, addresses, e-mail … etc. • Develop and maintain electronic data base for all internal company’s communications numbers, addresses, e-mail … etc. • Maintain electronic data base for all company policies and minutes of meetings. • Coordinate vacation data base planner for all company’s managers. • Developed an innovative records management system to process executive travel-related accounting documentation. • Created and maintained a new filling system for all faxes and letters addressed to COO and CEO. • Coordinated internal and corporate meetings by preparing agendas and other written materials. • Attended operation management meetings and took “Minutes of Meeting”, as well as followed up with attendees regarding their “Action Items” delegated during the meeting. • Processed database inquiries and adeptly utilized spreadsheet and presentation software for multiple, deadline-oriented projects, and completed expense account documentation and filing with accounting.

IT Helpdesk Specialist Full Time

• Job Details:• Answer, evaluate and prioritize requests for assistance from users experiencing problems with advanced hardware, software, networking and other computer-related technologies. • Analyze user requirements, procedures, and problems to automate or improve existing systems • Perform in-depth analysis on non-routine data processing problems for applications to IT systems • Review computer system users and assist all end users and respond to trouble tickets in a timely manner • Log and track calls using problem management database • Preparing standard statistical reports such as help desk incident reports and departmental status reporting • Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications. • Oversees the initial points of contact for troubleshooting hardware/software PC and printer problems and accordingly, route the problem to a higher level of technical help specialist. • Setup and maintain AUC Email accounts for student, staff and faculty members. • Respond to support inquiries and requests for assistance with the university’s computer systems or PC's