Ingie Labib

Customer Service ManagerFull Time

• Job Details:Customer Service Team Management • Assist the Management Team and provide support as necessary. • Manage and lead the subordinates to achieve targets and objectives set by the Company. • Set targets and objectives to subordinates and monitor and evaluate the respective levels of performance. • Induction training of new staff on sales & customer service. • Analyze customer schedule & evaluate demand fluctuations. • Ensure production plan is aligned with customers’ requirements to avoid customer line stoppage. • Make sure that all shipments leave on time. • Issue credit notes for all customer returns. • Induction Training of new hires on sales & customer service. • Work within Environmental and Health & Safety requirements procedures. • Make sure to achieve the annual Co. strategy and report to high management level. Supply Chain Management • Generate weekly sales reports / short shipments and delivery performance & track metrics. • Dispute freight and quantity discrepancy debit notes with customers. • Support finance with various tasks such as system & price updates for all products. • Arrange with material management principals flow of materials, monitor and report the missing materials. • Work within the Quality Management System requirements and procedures including Certification and Customer requirements. • Ensure customer requirement are met by providing required correct logistic information in time. • Build strong partnership with all internal Methode Electronics stakeholders: Supply Chain teams, Finance, Material Planning, Commercial & logistics to identify optimization and standardization of opportunities with a continuous improvement mindset. • Ensure strong business relationships with all internal stakeholders, focusing on excellent and proactive communication, transparency and tactical problem-solving. • Attend daily meeting with Supply Chain, Material Planning & Logistics to align on orders coverage & deliveries status. • Accountable for the system set-up & maintenance of the Customer master data. Simplification & Process improvement • Deliver improvement initiatives by simplifying the ways of working. • Improve the current processes with CPI mindset. • Deliver Transportation cost reduction. • Drive continuous improvement.

Supply Chain and Customer Service Consultant North and West Africa (NWA )Full Time

• Job Details:Administration / Operation Management • Process customer purchase orders. • Coordinate all activities related to order processing. • Train new comers on technical features for orders ‘entry. • Report orders workflow data through designated tools. • Monitor the progress of customers’ issues through company tracking system. • Assist customers with invoicing issues. Customer Service Management • Receive & handle customer inquiries. • Address & resolve customers’ problems in a timely manner and in the best interest of both customer and Gilbarco Veeder Root, seeking guidance in line with company policies. • Customer Service & claim management. • Provide an efficient & effective service to customers; understand their needs & work to exceed these wherever possible. • Keep the customer service department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. • Improve customer service experience, create engaged customers and facilitate organic growth. Supply Chain Management • Assign job order received from the customer to the CS in the factory. • Monitor the factory team KPI as per orders entry on the system within 48 hours from receiving the POs. • Lead Top management team meetings discussing the month revenue. • Set goals to meet the needs of Commercial team and report progress. • Follow-up on production, shipments & deliveries. • Oversee customer service operations & work with managers from other departments to address customer complaints & concerns as needed. • Supervise the delivery of the ordered goods and services. • Production management being the Main Point of contact with factory CS. • Set a clear mission and deploy strategies focused towards that mission. • Expedite orders to ensure timely delivery. • Ensure adherence to monthly target. Logistics Management • Responsible to provide customers with all necessary documentation for goods clearance e.g Invoice, Packing list, EUR1, Certificate of Origin, and Certificate of Conformity. • Ensure customer received the full set of documents before goods reach port to avoid demurrage cost.

Order Management SpecialistFull Time

• Job Details:• Act as the Order Management Supervisor delegated from the manager to cascade tasks to the team. • Follow-up on the daily tasks. • Distribute the workforce. • Lead all meetings aiming to review shipment target and company delivery performance. • Drive the VMI process & maintain daily product availability in order to achieve the targeted customer service level. • Manage the stock replenishment process through maintaining the agreed stock level & the fair distribution across Egypt regions. • Take decisions regarding daily orders quantities. • Manage the stock allocation across the markets ensuring timely shipments and orders fulfillment. • Handle cross-functional communication with stakeholders (Customers, Sales, Demand Planning, Product Supply & Logistics) which lead to effective implementation of the replenishment process & product availability to meet the company Net Revenue targets. • Calculate monthly stock bar for local regions based on IMS (In-market Sales) targets. • Responsible for all customer service development projects internally or externally. • Report & contribute to the analysis of daily and weekly sell/in-out in addition to related KPIs report to track Customer Service function performance for Egypt. • Provide shipment analysis and reviews to support the business in decision-making. • Ensure strong customer relation through continuous communication and collaboration for development initiatives. • Meet and work with customers to understand their expectations and determine opportunities to improve relationship & cooperation with customers and logistics. • Initiate and manage projects with customers to support growth of the business. • Explore the development opportunities at the customer side and prepare projects plans of implementation. • SAP Support: Manage Local product hierarchy creation and maintenance on SAP. • Provide day to day system and process support to end users. • Responsible for new modules implementation and new system features/modules (including testing, training, change Management, lead /support system retrofit changes).