Basic Info

Ines Habib Saleh

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Advisor at Xceed

Experience Details

Technical Support Advisor

Customer Service/Support

Entry Level

Responsible of creating technical tickets for customer’s problems and handling orders, rapidly responding to the customer and assisting the customer with installation and basic questions. Also responsible of providing the customer with knowledge about ADSL service, escalating issues to second level support, following customer problems and achieving customer satisfaction, increasing businesses diversify and products, and having the ability to receive and handling the complaints and providing technical support to the customers


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.xceedcc.com/

Sep 2015 to Mar 2016 (6 months)

Education

College Diploma in Clinical Psychology

Education Details

College Diploma

Clinical Psychology

Ain Shams University, Egypt

C / Good / 65 - 75%

Clinical Psychology, SPSS Program and Psychological Statistics, projective tests, cognitive psychology and Group psychotherapy.

Applied psychological test (Rorschach & KFD). Prepared presentations with a team.

Ain Shams University
2010 - 2012
Arts in Psychology

Education Details

Arts

Psychology

Zagazig University, Egypt

Not specified

psychological statistics, personality psychology, industrial psychology, counseling psychology, educational psychology, social psychology, psychoanalysis, general sociology, developmental psychology.

Gave psychological examination for patients, wrote psychological researches and reports.

Zagazig University
2006 - 2010

Certifications

MCSE
Dec 2015

Certificate details

MCSE

Dec 2015

N/A

N/A

F547-8211

Designing and Implementing a Server Infrastructure, Implementing an Advanced Server Infrastructure.

MCSA
Dec 2015

Certificate details

MCSA

Dec 2015

N/A

N/A

F510-7417

Installing and Configuring Windows Server 2012, Administering Windows Server 2012, Configuring Advanced Windows Server 2012 Services.

Training and Courses

Training/Course Details

Job placement training program

Dec 2012

EFE (Education For Employment) Foundation

Program that Contains Customer service skills, communication skills, workplace success, Business English, English pronunciation, CV and interview skills. In addition to E-commerce and labor law training.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicClinical PsychologyCustomer ServiceCustomer Service (Technical Support)Details-orientedEnglishGermanHRHard WorkerJob Placement Training ProgramMCSAMCSA (windows Server 2012)MCSEMCSE (Windows Server 2012)Microsoft ExcelMicrosoft PowerPointMicrosoft WordOffshoringOrganizerOutsourcingPsychologySupportSupportiveTechnical Support Advisor

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

MCSE (Windows Server 2012)

MCSE (Windows Server 2012)

: Intermediate

: Little

:

Less than 1 year

MCSA (windows Server 2012)

MCSA (windows Server 2012)

: Intermediate

: Little

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service (Technical Support)

Customer Service (Technical Support)

: Intermediate

: Little

:

Less than 1 year

Key Skills

Analytical, Hard worker, Organizer, Details-oriented, Supportive

Online Presence

https://www.linkedin.com/in/ines-habib-304634111?trk=nav_responsive_tab_profile

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