Indranil Banerjee

Chief Technology Officer

• Job Details:During a crucial phase, assumed leadership, revamped software product, and incorporated AI-powered features, attracting VC funding interest and favorable responses. Led the transformation of operations, breathing new life into a faltering start-up with strategic guidance and efficient resource management. Advocated for ESR/ESG initiatives, instilling sustainability and ethical standards in the company's ethos. Created and executed customer support and professional services packages, streamlining procedures and elevating customer contentment. Implemented agile methodologies and cutting-edge tools to boost productivity, leading to improved product quality.

Director of IT & Operations

• Job Details:Orchestrated seamless integration of Aloha EPOS system across 16 sites, saving 18.6% in annual revenue. Implemented digital loyalty program and innovative marketing strategies, increasing revenue by 17% and brand visibility. Introduced ISO standards for inventory management, reducing pilferage and increasing profit margin by 15.69%. Implemented portion costing concepts, reducing wastage by 29%. Led projects for launching new sites, maintaining compliance with ISO standards and environmental health regulations.

Senior Implementation & Support Manager

• Job Details:Successfully rescued troubled customer projects, rebuilding trust and improving satisfaction. Implemented critical service delivery processes, reducing churn rates by 18% and increasing support revenue by 10%. Increased team productivity from 25% to 45% through coaching and training. Enhanced customer satisfaction to 85% with proactive incident management strategies and engineer development plans.