Inas Mohamad

Spanish Technical Support at Epson SpainFull Time

• Job Details:B2B Customer Service Associate at Amazon Spain, specializing in handling escalated customer cases and providing tailored solutions for business clients. Responsibilities included managing critical customer interactions, resolving complex issues related to orders, deliveries, and account management, and ensuring customer satisfaction through effective communication and follow-up. In addition to supporting customers, I actively assisted colleagues by sharing knowledge, offering guidance during complex cases, and contributing to a collaborative work environment. Recognized for consistently delivering high-quality service and maintaining a strong reputation within the team.

Spanish Customer Service Representative/Amazon B2BFull Time

• Job Details:B2B Customer Service Associate at Amazon Spain, specializing in handling escalated customer cases and providing tailored solutions for business clients. Responsibilities included managing critical customer interactions, resolving complex issues related to orders, deliveries, and account management, and ensuring customer satisfaction through effective communication and follow-up. In addition to supporting customers, I actively assisted colleagues by sharing knowledge, offering guidance during complex cases, and contributing to a collaborative work environment. Recognized for consistently delivering high-quality service and maintaining a strong reputation within the team.