Inas Aziz

Trainer at Octopus Outsourcing

Cairo, Egypt

Octopus Outsourcing

Feb 2022 - Present -2 yrs, 5 months

Egypt

Job Details:Achieved success rate of average 90.9% for 10 batches with a glide path reaching 100% success rate. Most of my trainees were able to reach higher positions due constructing them well during training area achieving operational metrics. Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement. Provided one-on-one mentoring to help individuals reach their full potential within the organization. Coached employees on best practices, providing constructive feedback to support their professional growth. Mentored new hires, resulting in stronger staff development and increased productivity. Delivered dynamic presentations to facilitate learning and retention among diverse audiences. Enhanced team performance by developing and implementing effective coaching strategies. Enhanced customer satisfaction by analyzing service quality metrics and identifying areas for improvement for outliers. Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing the quality of customer interactions.

Octopus Outsourcing

Nov 2021 - Feb 2022 -3 months

Egypt

Octopus Outsourcing

Jul 2021 - Nov 2021 -4 months

Egypt

Job Details:Dealing with partners and users throughout my day-to-day core job. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.