Imane Bouadi

IT Support AnalystFull Time

• Job Details:Responsible to support more than 50 users for the Europe section. Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Duties :  Respond to requests for technical assistance in person, via phone, electronically.  Configure antivirus software to fully protect IT environment.  Monitor the performance of the computer systems and address issues as they arise.  Provide technical support for software reconfigurations to aid in function customization.  Test software performance throughout the desktop network to ensure peak performance.  Install computer hardware and software on desktops to keep versions current.  Initiate and complete Microsoft Windows server operating system updates.  advise user on appropriate action  track and route problems and requests and document resolutions  prepare activity reports  Support SAP software (unlock/reset password, create, delete account, and add roles…)  Manage LAN Accounts  Manage incidents through mailbox and Manage Engine  Support more than 50 users

ERP Application Support (HR Module)Full Time

• Job Details:Responsible for performing human resource administrative work and providing analysis of various human resource programs and initiatives. Duties :  Administer assigned functions, such as recruitment, classification review, compensation studies, employment analysis, leave and benefits administration.  Collect and analyze data.  Conduct studies, perform research and prepare reports.  Review, interpret and recommend policy, process or program improvements.  Participate in working groups, councils and committees.  Ensure compliance with rules and regulations.  Assist with payroll administration.  Manage special projects.  employee recruitment and testing, training programs, payroll changes, labor  Train employees on various topics.