
Iman Milad Ayad
Executive Secretary at Dominican Institute for Oriental Studies
Helwan, Cairo, EgyptWork Experience
Executive Secretary Full Time
Dominican Institute for Oriental Studies
Apr 2014 - Present -11 yrs, 2 months
Egypt , Cairo
- Job Details: Translate our communication material from and to English, French and Arabic Perform a variety of secretarial duties including greeting visitors to the priory and IDEO, scanning and photocopying documents Answer the phone and transfer calls to the appropriate staff member Open, sort, and distribute incoming correspondence, including mail and email. Arrange travel for priory and IDEO team Update IDEO web site with our new contacts, newsletter & agenda of the year Send emails, in English, French & Arabic to to our mailing list, informing them about our conferences, seminars Control the planning reservation of our Scholars’ House Prepare invoices, letters, and other documents, using word processor and spreadsheet Create and maintain databases Arrange for IDEO external and internal events
Assistant Business Development ManagerFull Time
- Job Details: Handle all incoming mails between TAMCO and our suppliers, MICHELIN, KUMHO, and PETLAS Follow up all orders and shipments until they are received on side Assess our sell-out, sell-in, and stock on monthly basis than report to the owners and the top management Arrange travel for foreign visitors: hotel reservation, airport pick up, transportation Arrange travel for Egyptian employees: entry visa processing and accommodation Arrange and confirm appointments for the top management Assist the business development manager in his duties
Administration AssistantFull Time
Michelin AIM FZE
Aug 2008 - Mar 2013 -4 yrs, 7 months
Egypt , Cairo
- Job Details:1. Administration Activities Translate from English / French to Arabic and vice versa: newspaper articles, ministerial decrees, leaflets Organize and archiving all the documents hard – soft copies Control the annual Leave planning on a monthly basis Travel arrangements for company visitors: flight booking, hotel reservation, airport pick up, transportation Arrange meeting schedule for management Arrange and confirm appointments Answer telephones and handle in appropriate manner Perform general duties: photocopying, faxing, mailing Handle courier services, including coordinate and track international & domestic shipments to/from the company Purchase office furniture and operate office equipment Organize internal and external events Create and maintain databases 2. Sales and Marketing Activities Assess our importer sell out, stock and purchase on monthly basis, then report to the sales manager Update the daily activity / weekly / monthly / yearly of the sales team Update the actual objectives of the sales team monthly / yearly Follow up with suppliers in order to print the publicity materials (leaflets, workers uniform, signboards, business cards, calendars, and agendas) according to Michelin standards
Technical Support for Microsoft XboxFull Time
Xceed Contact Center - French Department.
Nov 2006 - Jul 2008 -1 yr, 8 months
Egypt , Cairo
- Job Details:Main Job Tasks and Responsibilities: Provide technical support about Microsoft Xbox for Foreign clients on the phone: giving information, problem-solving, receiving orders, handling complaints. Handle customer applications and services including entering customer information and transactions. Respond to customer requests, answers questions, and handle customer problems in a direct manner, treating the customer with dignity and a positive attitude. Perform all customer verifications as appropriate for each product. Refer customer complaints and problems immediately.
Education
Bachelor of Arts in French Literature Section
Cairo University (CU)Jan 2002 - Jan 2006 - 4 yr
College Diploma in French School
Saint Vincent de paulJan 1989 - Jan 2002 - 13 yr
High School - Thanaweya Amma
Saint Vincent de paulJan 2002
Achievements
I have achievements as student in Saint Vincent de Paul , French School Primary & Preparatory and Secondary ( September 1989 - June 2002). I have graduated with grade GOOD. I'm graduated from faculty of Arts with grade GOOD, I have studied French Literature ( September 2002 - June 2006)
Skills
Languages
Arabic
FluentFrench
FluentEnglish
Advanced
Training & Certifications
Personal Effectiveness
Michelin Training Center·2012Excel Advanced 2003 – Level 2
New Horizons Computer Learning Centers·2010Excel Advanced 2003 – Level 2
New Horizons Computer Learning Center·2010Communication Skills
Logic Management Consulting ·2010Customer Service and Care
Logic Management Consulting·2010Excel Core 2007
Yat Education Center·2009Excel Core 2007
Yat Education Center·2009ICDL
Yat Education Center·2009ICDL
Yat Education Center·2009