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Iman Milad Ayad

Executive Secretary at Dominican Institute for Oriental Studies

Helwan, Cairo, Egypt

Work Experience

  • Executive Secretary Full Time

    Dominican Institute for Oriental Studies

    Apr 2014 - Present -11 yrs, 2 months

    Egypt , Cairo

    • Job Details: Translate our communication material from and to English, French and Arabic  Perform a variety of secretarial duties including greeting visitors to the priory and IDEO, scanning and photocopying documents  Answer the phone and transfer calls to the appropriate staff member  Open, sort, and distribute incoming correspondence, including mail and email.  Arrange travel for priory and IDEO team  Update IDEO web site with our new contacts, newsletter & agenda of the year  Send emails, in English, French & Arabic to to our mailing list, informing them about our conferences, seminars  Control the planning reservation of our Scholars’ House  Prepare invoices, letters, and other documents, using word processor and spreadsheet  Create and maintain databases  Arrange for IDEO external and internal events
  • Assistant Business Development ManagerFull Time

    Tamco

    Apr 2013 - Mar 2014 -11 months

    Egypt , Cairo

    • Job Details: Handle all incoming mails between TAMCO and our suppliers, MICHELIN, KUMHO, and PETLAS  Follow up all orders and shipments until they are received on side  Assess our sell-out, sell-in, and stock on monthly basis than report to the owners and the top management  Arrange travel for foreign visitors: hotel reservation, airport pick up, transportation  Arrange travel for Egyptian employees: entry visa processing and accommodation  Arrange and confirm appointments for the top management  Assist the business development manager in his duties
  • Administration AssistantFull Time

    Michelin AIM FZE

    Aug 2008 - Mar 2013 -4 yrs, 7 months

    Egypt , Cairo

    • Job Details:1. Administration Activities  Translate from English / French to Arabic and vice versa: newspaper articles, ministerial decrees, leaflets  Organize and archiving all the documents hard – soft copies  Control the annual Leave planning on a monthly basis  Travel arrangements for company visitors: flight booking, hotel reservation, airport pick up, transportation  Arrange meeting schedule for management  Arrange and confirm appointments  Answer telephones and handle in appropriate manner  Perform general duties: photocopying, faxing, mailing  Handle courier services, including coordinate and track international & domestic shipments to/from the company  Purchase office furniture and operate office equipment  Organize internal and external events  Create and maintain databases 2. Sales and Marketing Activities  Assess our importer sell out, stock and purchase on monthly basis, then report to the sales manager  Update the daily activity / weekly / monthly / yearly of the sales team  Update the actual objectives of the sales team monthly / yearly  Follow up with suppliers in order to print the publicity materials (leaflets, workers uniform, signboards, business cards, calendars, and agendas) according to Michelin standards
  • Technical Support for Microsoft XboxFull Time

    Xceed Contact Center - French Department.

    Nov 2006 - Jul 2008 -1 yr, 8 months

    Egypt , Cairo

    • Job Details:Main Job Tasks and Responsibilities: Provide technical support about Microsoft Xbox for Foreign clients on the phone: giving information, problem-solving, receiving orders, handling complaints. Handle customer applications and services including entering customer information and transactions. Respond to customer requests, answers questions, and handle customer problems in a direct manner, treating the customer with dignity and a positive attitude. Perform all customer verifications as appropriate for each product. Refer customer complaints and problems immediately.
  • Education

    • Bachelor of Arts in French Literature Section

      Cairo University (CU)

      Jan 2002 - Jan 2006 - 4 yr

    • College Diploma in French School

      Saint Vincent de paul

      Jan 1989 - Jan 2002 - 13 yr

    • High School - Thanaweya Amma

      Saint Vincent de paul

      Jan 2002 

    Achievements

    I have achievements as student in Saint Vincent de Paul , French School Primary & Preparatory and Secondary ( September 1989 - June 2002). I have graduated with grade GOOD. I'm graduated from faculty of Arts with grade GOOD, I have studied French Literature ( September 2002 - June 2006)

    Skills

    • Computer Skills
    • Microsoft Excel
    • Microsoft Word
    • Internet
    • Administration
    • Adminstration
    • Sales Analysis
    • Customer Service
    • Marketing
    • Microsoft Powerpoint

    Languages

    • Arabic

      Fluent
    • French

      Fluent
    • English

      Advanced

    Training & Certifications

    • Personal Effectiveness

      Michelin Training Center·2012
    • Excel Advanced 2003 – Level 2

      New Horizons Computer Learning Centers·2010
    • Excel Advanced 2003 – Level 2

      New Horizons Computer Learning Center·2010
    • Communication Skills

      Logic Management Consulting ·2010
    • Customer Service and Care

      Logic Management Consulting·2010
    • Excel Core 2007

      Yat Education Center·2009
    • Excel Core 2007

      Yat Education Center·2009
    • ICDL

      Yat Education Center·2009
    • ICDL

      Yat Education Center·2009
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