Iman Attia

Work Experience

Dsquares

Jun 2021 - Present -4 yrs

Dsquares

Sep 2019 - Jun 2021 -1 yr, 9 months

Egypt , Cairo

Job Details:Managing and delivering loyalty program projects for clients in Egypt, Europe and Gulf  Monitoring projects scope and managing CRs  Working with vendors and 3rd parties to deliver clients service with the best quality  Liaising between technical and commercial teams to ensure successful delivery

Indigo

Dec 2016 - Jul 2018 -1 yr, 7 months

Egypt , Cairo

Job Details: Handled the day-to-day management and operations for both digital and web departments  Worked closely with account management to ensure successful delivery and handled client escalations  Re-structured teams and implemented annual individual development plans and quarterly evaluations  Designed and documented the workflow and organizational chart, assessed team members and set promotion criteria  Successfully implemented a new task management system across the company and trained employees on using it  Highlighted potential risks or malfunctions and acted proactively to resolve issues  Worked with upper management on achieving annual strategic goals

EMC2

Apr 2012 - Dec 2015 -3 yrs, 8 months

Egypt

Job Details: Managed and delivered projects as part of Germany team remotely for customers in Germany  Built credibility, established rapport and maintained communication with stakeholders at multiple levels, including those external to the organization  Trained, mentored and supervised juniors to accomplish KPIs  Assisted in team audits and development plans  Handled quality measures and statistics for team performance using Six Sigma approach  Worked on-site for 3 quarters in UAE handling complex projects

Bachelor's Degree in German Language and Literature Studies
Ain Shams University (ASU)
Jan 1999 - Jan 2003 - 4 yr
High School - Thanaweya Amma
The English School
Jan 1999