Iman Soliman

Quality ManagerFull Time

• Job Details:• Defining, driving, and monitoring Citroen and DS dealer, network quality to achieve consistently high CSI results. • Steering sales and Aftersales processes, procedures and targets in the respective markets to ensure the best possible service quality and to achieve a high customer satisfaction. • Implementing service strategy, programs, training, and processes as directed by Citroen and DS to improve quality of service. • Producing consolidated quality KPI summary for sales/aftersales performance. • Ensuring that agreed activities and measurements are documented and executed. • Organizing training catalogue around curriculums for each function. • Preparing and documenting dealer quarterly progress review meetings. • Improving qualification skills, facilitating brand understanding, increasing product knowledge, developing appropriate behaviour, providing digital learning methods. • Checking trainees evaluation, checking trainee knowledge • Preparing reports for management and HQ.