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Iman Milad

Office Manager at Dominican Institute for Oriental Studies

Maadi, Cairo, Egypt

Work Experience

  • Office ManagerFull Time

    Dominican Institute for Oriental Studies

    Apr 2014 - Present -11 yrs, 2 months

    Egypt , Cairo

    • Job Details:Tasks and Responsibilities: ▪ Translate communication materials to and from English, French, and Arabic. ▪ Coordinate travel arrangements including flight bookings, hotel reservations, airport pick-up, transfer etc., for institute members and event participants. ▪ Organize visa applications for those in need, whether Egyptian or foreign. ▪ Handle phone calls, manage emails, and filter information for the director. ▪ File and archive important documents, create and maintain databases. ▪ Send emails, in English, French, and Arabic, to our contact list to inform them of our conferences and seminars. ▪ Welcome visitors, partners, or other researchers, and coordinate their visits. ▪ Plan and coordinate internal or external events such as seminars, conferences, receptions, etc. ▪ Monitor reservation and scheduling for our Researcher's Villa. 8 St. 87, Sakanat El-Maadi, Post Code: 11433 Cairo, Egypt Mobile: +2 012 230 70 541 Home: +202 235 958 24 Email: iman.milad1984@gmail.com Page 2 of 3 ▪ Track expenses and collect invoices for our events, in coordination with the accounting department. ▪ Gather relevant information to assist the director in decision-making. ▪ Handle routine administrative tasks such as mail management, office supply inventory, etc. ▪ Assist the HR manager in matters related to the medical insurance for employees.
  • Business Development Assistant to the General DirectorFull Time

    TAMCO for Trade and Distribution

    Apr 2013 - Mar 2014 -11 months

    Egypt , Cairo

    • Job Details:Tasks and Responsibilities: ▪ Manage all correspondence between TAMCO and our suppliers, including MICHELIN, KUMHO, and PETLAS. ▪ Monitor the progress of all orders and shipments until their arrival on site. ▪ Evaluate our sales and stock levels on a monthly basis, then present reports to the owner and senior management. ▪ Organize travel arrangements for foreign visitors, including hotel reservations, airport pickups, and transfers. ▪ Schedule and confirm appointments for the owner and senior management. ▪ Assist the business development director in carrying out his duties.
  • Executive AssistantFull Time

    Michelin Tires - French Company

    Aug 2008 - Mar 2013 -4 yrs, 7 months

    • Job Details:Tasks and Responsibilities: (1) Administrative Tasks: ▪ Organize and archive all paper documents as well as electronic copies. ▪ Translate from English/French to Arabic and vice versa: newspaper articles, ministerial decrees, brochures. ▪ Monitor the annual leave schedule on a monthly basis. ▪ Arrange travel for company visitors: flight booking, hotel reservation, airport pickup, transfer. ▪ Schedule management meetings. ▪ Schedule and confirm appointments. ▪ Answer the phone appropriately. ▪ Perform general tasks such as photocopying, faxing, and mailing. ▪ Manage courier services, including coordination and tracking of international and national shipments to and from the company. ▪ Purchase office supplies and ensure proper functioning of office equipment. (2) Sales and Marketing Activities: ▪ Assess sales, stocks, and purchases from our importer each month, then present a report to the sales director. ▪ Update the daily, weekly, monthly, and annual activities of the sales team. ▪ Update the actual sales targets of the sales team monthly and annually. ▪ Follow up with suppliers for the printing of advertising materials (brochures, work uniforms, signs, business cards, calendars, and agendas) according to Michelin standards.
  • Technical Service RepresentativeFull Time

    Xceed Call Center – French Department

    Nov 2006 - Jul 2008 -1 yr, 8 months

    • Job Details:Tasks and Responsibilities ▪ Provide technical support on Microsoft Xbox products to foreign customers over the phone: providing information, troubleshooting, taking orders, and handling complaints. ▪ Manage customer applications and services, including entering customer information and transactions. ▪ Respond to customer inquiries, address their questions, and resolve their issues directly, treating customers with dignity and a positive attitude. ▪ Perform all appropriate customer verifications for each product and promptly address customer complaints and issues.
  • Education

    • Bachelor's Degree in License of French literature

      Cairo University (CU)

      Jan 2006 

    • High School - Thanaweya Amma

      Saint Vincent de Paul, French School

      Jan 2002 

    Skills

    • Microsoft Office
    • Internet Applications
    • Communication
    • Customer Service

    Languages

    • French

      Fluent
    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • Personal Effectiveness

      Michelin Training Center·2011
    • Communication Skills

      Logic Management Consulting·2009
    • Customer Service and Care

      Logic Management Consulting·2009
    • Excel Advanced 2003 – Level 2

      YAT Learning Centers·2009
    • Excel Core 2007

      YAT Learning Centers·2008
    • ICDL Certificate

      YAT Learning Centers·2008
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