Iman Hossam Mekkawy

Assistant projects and IT coordinatorFull Time

Agency Service RepresentativeFull Time

• Job Details:- Answer customer questions about policies and procedures. - Investigate customer concerns. - Ensure satisfaction by meeting needs and offering support. - Document, research and resolve customer service issues. - Set up customer accounts in system and updated details to reflect current information. - Update records with details of customer interactions. - Provide information about products or services.

Customer service agentFull Time

• Job Details:- Investigated and resolved reported customer issues for improved customer satisfaction. - Remained up to date on current offerings and company processes. - Advised customers on different financing options. - Remained up-to-date on store policies regarding payments, returns and exchanges. - Greeted customers and asked questions to assess needs. - Provided a friendly sales experience to customers. - Provided a friendly sales experience to customers - Promoted products by tracking oferings and prices. - Met sales quotas - Offered guidance for customers requiring additonal assistance.