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Iman Abdeul Qader Hammad

Training Manager at ContrackFM

Zamalek, Cairo, Egypt

Work Experience

  • Training ManagerFull Time

    ContrackFM

    Nov 2019 - Present -5 yrs, 7 months

    Egypt , Cairo

    • Job Details:- Set the Training Needs Analysis and the Annual Training plan. - Create the training material for the Soft Services, S.O.P, Janitor Training Track, Supervisor Training Track, and all related documents. - Set and deliver the soft Skills Trainings such as: Managing Performance, Effective Communication, Supervisor Skills, Accountability, … - Train and follow up with the Internal Trainers. - Managing E-Learning activities. - Handle the External Training providers. - Set the training budget and monitoring the expenses.

  • Soft Skills TrainerFreelance / Project

    Logic Training &HR Development

    Jun 2018 - Dec 2021 -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:Deliver the below Training programs: 1- Emotional Intelligence 2- Lead - The Art of Engagement

  • Training ManagerFull Time

    Pyramisa Cairo Suites

    Mar 2017 - Oct 2019 -2 yrs, 7 months

    Egypt , Cairo

    • Cluster Training Manager Full Time

      Xperience– Sharm El Sheikh Hotels

      Sep 2011 - Apr 2013 -1 yr, 7 months

      Egypt , South Sinai

      • Job Details:• Responsible for the Training and Human Development of 3 hotels (Xperience Kiroseiz Park Land 700 rooms, St. George 262 rooms and Sea Breeze 304 Rooms). • Developing and implementing the Basic Service Standards and Induction program for the three hotels. • Developing a motivational system "Guest Service Ambassador" to improve the quality of service and Trip advisor ranking. • Setting Managerial/employees Competencies. • Reviewing Job Descriptions and Performance Appraisal. • Developing and delivering Managerial Training. • Responsible for the skills training for all departments. • Plan and implement Language learning as required. • Following up the execution of legal training “Industrial Safety , Fire Fighting and First Aid “

      • Education

      • Bachelor's Degree in Accounting

        Cairo University (CU)

        Jan 1989 - Jan 1992 - 3 yr

      • High School - Thanaweya Amma

        Koliet el banat

        Jan 1987 

      Skills

      • MOUS Certificate “Microsoft Desktop Applications Support Professional”
      • Training - Sales - Retail - Hotel Industry
      • Setting SOP for Facility Management company

      Languages

      • English

        Fluent

      Training & Certifications

      •  Coaching Skills

        Hilton Regional Training Center·2010

      • Marketing – Food Hygiene – Housekeeping – Front Office – Food& Beverage Service

         The Ministry of Tourism ·2010

      •  OZ Principles - Certified Trainer

        Hilton Regional Training Center·2009

      • Certified Trainer

        Ministry of Tourism ·2009

      • Certified Trainer

        Hilton Hotels·2008

      •  Business Writing Skills

        The British Council ·2008

      •  Training and Development

        AUC - Continuing Education·2006

      •  Contemporary Management

        AUC - Countenuing Eduction·2006

      •  Labor Law

        AUC - Countenuing Eduction·2006

      •  MOUS Certificate “Microsoft Desktop Applications Support Professional”

        IMC·2002

      •  Train the Trainer

        IMI·2002

      •  First Aid at work

        Sainsbury’s - Training Center‏ ·2002

      •  Time Management

        Sainsbury’s ‏- Training Center·2001

      •  Customer Service

        Sainsbury’s - Training Center·1999
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