Iman Adnan

Operations SupervisorFull Time

• Job Details:Dealing with various customers globally by sending and receiving daily emails and telecoms around the clock.  Coordinating with the vessels-owners-local authorities and local suppliers for all vessel requirements.  Coordinating for crew change-ticketing-spare parts-local provisions-bunkering-luboils-freshwater supply.  To ensure that all appointments are handled without delay and assigned to Local Operations  To assist and support the Ships Agency group on administrative, technical and commercial issues.  Assist with conceptualizing and pricing of SARD Agreements together with Sales.  Manage customers updated contracts rates and pricings.  Register and follow up customer complaints;  Collaborate with Sales Managers and Ships Agency Managers to secure growth on existing business;  Filter correspondence based on commercial value for WSS (point actual business, real/detailed requirement, proactively retrieve market information  Prepare and participate together with Sales Manager (if needed) in business reviews with most profitable customers;  Suggest process improvements based on efficiency, productivity or cost effectiveness gains;  Ensuring that all relevant transactions for the payments under my charge are properly transcribed, checked and posted to the accounting system in a timely basis;  Follow up prompt payments from customers;  Follow up and clear outstanding items in the accounts for companies under my charged timely;  Checking all payments to suppliers/authorities to ensure payments are correctly and timely prepared and with proper supporting documents.  Reviewing all invoices received by the local supplies in accordance with the quotation provided and the agreement rates.  Updating Voss / Da Desk / Diabos Systems  Proforma and revised disbursements issuance and ensure KPIs are met  Ensure Proforma DAs are being accurately as initially quoted and sent in a timely manner.  Ensure advance funding (approved by customer) is remitted correctly to local agent’s bank account at least 3 days before vessel arrival.More days to be taken into consideration if there are holidays and weekend days.  Provide ships agency support and advice to customers, Customer Coordinators and Sales.  To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customers challenges.  To provide regular feedback on technical, service quality and commercial issues raised by customers to the Ships Agency Manager, Customer Services Manager and Sales.  Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time   To ensure that the employees are adhering to the company’s health and safety* requirements and use personal protective equipment (PPE) to ensure their own safety and the safety of our customers   To follow up complaints/non-compliances through improvement/complaint system in place for WSS agents   Reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure  Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety