IA

Iman Ahmed Mohamed Abu Bakr

AUC F&O Manager, Operations Service Center at The American University in Cairo

6th of October, Giza, Egypt

Work Experience

  • AUC F&O Manager, Operations Service CenterFull Time

    The American University in Cairo

    Mar 2020 - Present -5 yrs, 3 months

    Egypt

    • Job Details:I have been leading a team consist of 4 customer service agents who serve the AUC internal customers besides providing the Soft and Hard Services Offices with their KPIs

  • Officer, Operations Service CenterFull Time

    The American University in Cairo

    Apr 2016 - Mar 2020 -3 yrs, 11 months

    • Senior SecretaryFull Time

      AUC

      Nov 2015 - Apr 2016 -5 months

      • SecretaryFull Time

        The American University in Cairo

        Apr 2012 - Oct 2015 -3 yrs, 6 months

        Egypt , Cairo

          • Education

          • Diploma in executive management

            American University in Cairo (AUC)

            Jan 2019 

          • Good in Mass Communication

            Cairo University (CU)

            Jan 2002 - Jan 2006 - 4 yr

          • High School - Thanaweya Amma

            6 October Secondary School

            Jan 2002 

          Achievements

          Applying an automated process system to facilitate the workflow and save the cost that is spent for purchasing papers and printers inks.

          Skills

          • Microsoft Office
          • communication skills trianing
          • Time managment training
          • Customer Service
          • Administration skills training

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • Human Resources Diploma from The American University in Cairo

            The American University in Cairo·2020

          • Executive Management Diploma from the American University in Cairo

            The American University in Cairo·2019

          • Customer Service - Time Management - Communication skills- Presentation skills - Administration skills

            The American University in Cairo·2017
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