Basic Info

Iman Hamed

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CEO Admin Assistant at DMG

Experience Details

CEO Admin Assistant

Administration, Operations/Management

Experienced (Non-Manager)

 Manage and maintain CEO’s calendar including scheduling appointments, internal/external meetings and conference calls
 Coordinate CEO’s and executives travel itineraries, flights, hotel accommodation, rental car and other travel needs
 Facilitating and coordinating the administrative work and provide professional support to the executives who are reporting to the CEO
 Draft and edit correspondence, communications, presentations and other documents on behalf of CEO.
 Follow up the approvals cycle of all the company’s contracts
 Submit the PRs of all departments to the ERP.
 Take The MOM of the directors meetings and send to the attendees for taking actions.
 Provide event planning assistance and coordination of the company’s events and activities.
 Supervise administrative staff and divide responsibilities to ensure performance.
 Coordinate the reservation - preparation of the meeting rooms.
 Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation
 Arrange appointments for within and outside the Organization and receive and assist visitors for the department.
 Completes operational requirements by scheduling and assigning administrative projects.


Company Details

DMG

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management, Construction - Industrial Facilities and Infrastructure

http://www.dmg.com.eg/

Oct 2016 to present (10 months)
Executive Manager and Assistant at Hanzz Trade

Experience Details

Executive Manager and Assistant

Administration, Operations/Management

Manager

-In charge of the overall supervision of the company
-Work in every type of corporate industry
-Ensure that all policies and rules are followed by every employee
-Follow up with the sales planes and destinations
-Make sure that there is always equality and good relations among the employees
-Ensure that the operation of the company meets the expectations of its clients
-Responsible for organizing all of the administrative activities that facilitate the running of a company
-Organizing General Manager appointments and meetings
-Managing filing system
-Organizing and chairing meetings with stuff
-Maintaining the condition of the office and arranging for necessary repairs
-Completes operational requirements by scheduling and assigning employees; following up on work results.
-Keeps management informed by reviewing and analyzing special reports.
-Responding to customer inquiries and complaints
-Attending conferences, training and meetings
-Supervising, coaching and disciplining staff
-Ensure that filing systems are maintained and up to date
-Ability to maintain a high level of accuracy is preparing and entering information
-Knowledge of human resource


Company Details

Hanzz Trade (multinational)

Cairo, Egypt

1-10 employees

Health, Wellness and Fitness

http://www.hanzztrade.com/

Oct 2014 to Apr 2016 (1 year 6 months)
Agent at Samsung UK

Experience Details

Agent

Customer Service/Support

Entry Level

-Handling all incoming telephone calls and logging them on system, noting reasons for call.
-Processing customers’ requests at point of contact and guiding them to the suitable services making sure to attain customers’ satisfaction and achieving KPIs.
-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
-Soft skills
-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
-Diagnose and resolve technical issue involving internet connectivity by emailing clients
-Research required information using available resources
-Identify and escalate priority issue per client specifications
-Follow up and make scheduled call back to customers where necessary
-Knowing of customer service principles and practices


Company Details

Samsung UK (multinational)

Cairo, Egypt

51-100 employees

Telecommunications

www.samsung.com/uk

Mar 2014 to Sep 2014 (6 months)
Tour Guide at Eastmar Travel Agency

Experience Details

Tour Guide

Customer Service/Support

Experienced (Non-Manager)

-Highly talented and experienced in dealing with multi-cultured people.
-Understanding and acceptance of different cultures
-Able to interact with people from different backgrounds.
-Coordinate pre-arranged tour activities such as visits to local attractions, restaurants or shops, cruises, extended tours, culture, natural and built attractions, places of interest, and any general matters of interest to the visitor.
-Provide special information on history, archaeology and monuments.
-Having excellent knowledge about points of interest of specific cities.
-Ensure that a holiday runs smoothly and meets all of its promises.
-Undertaking pre-holiday research
-Flexible and proactive.
-Good presentation skills.
-Enthusiastic and friendly.
-Multiple language skills.
-Time management skills.


Company Details

Eastmar Travel Agency

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Mar 2008 to Oct 2013 (5 years 7 months)

Education

BA in Faculty of Arts, Tour Guidance Dep.

Education Details

BA

Faculty of Arts, Tour Guidance Dep.

Ain Shams University, Egypt

C / Good / 65 - 75%

Ancient Egyptian History and Archaeology Public Relations English French

N/A

Ain Shams University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Yehia El-Raf3y Language school

Egypt

2003

B / Very Good / 75 - 85%

N/A

Yehia El-Raf3y Language school
2003

Certifications

ICDL
Apr 2008

Certificate details

ICDL

Apr 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English Course

Aug 2001

International Language Institute

N/A

Training/Course Details

English Course

Mar 2006

AUC

N/A

Training/Course Details

English Course

Nov 2006

CIC

N/A

HR Course at AUC
Jun 2013

Training/Course Details

HR Course

Jun 2013

AUC

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

Active PersonAdaptiveAdministrationAgentAncient Egyptian HistoryCEO Admin AssistantConstruction - Industrial Facilities And InfrastructureCoordinator And Office ManagerCreativeCustomer ServiceEnglishEnglish CourseEnglish SongsExecutive AssistantExecutive Manager And AssistantFaculty Of Arts, Tour Guidance Dep.FlexibleHR CourseHanging Out With FriendsHanzz TradeHealth, Wellness And FitnessHistorical SitesICDLInternetLaughingManagementMicrosoft ExcelMicrosoft WordOrganizerProblem SolverProperty ManagementReading Books (Psychology)Real EstateSamsung UKShoppingSoccerSupportSupportiveTelecommunicationsTour GuideTravel And TourismTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Tour Guide

Tour Guide

: Advanced

: Extreme - I love it!

:

3-5 years

Executive Assistant

Executive Assistant

: Advanced

: Extreme - I love it!

:

1-3 years

Coordinator and Office Manager

Coordinator and Office Manager

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Creative, Organizer, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

ʚɞEmma El-Helaliʚɞ Emma El Helali@Emma_Elhelali

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