Ihab Mohamed Al-Araby

Service ManagerFull Time

• Job Details:* Improved customers satisfaction rating by listening to complaints and finding appropriate solutions to problems. * Maintained accurate records of all service requests, including resolution times and costs incurred. * forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion. * upheld team productivity and quality objectives by setting maintaining clear benchmarks for service. * Monitored shop productivity reports to determine if goals were being met or exceeded.

service managerFull Time

• Job Details:* Created standard operating procedures for all service functions. * Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. * Provided customers with repair estimates and advised them on additional services that may be needed. * Managed service staff to ensure customer satisfaction and compliance with company policies * Performed sea trial for all boats to insure quality repairs and record all data. * Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Assistant service managerFull Time

• Job Details:* Ensure all direct laboring control work to safe working procedures and systems. * Co-ordinate and allocate work to trade employees in accordance with directions. * Request equipment, materials and consumables as required within limits of authority. * Monitor the use of materials and care of equipment and plant to minimize waste and damage * Assist the staff technically and trains them * Allocate job cards and manages technicians to maximize the throughput by aligning jobs to skill sets within team * Ensure that the technicians carry out the jobs within the allotted time. * Recommend warranty jobs for the approval of either Service Manager, Workshop Manager. In absence of both Managers, approval can be obtained by the Warranty Supervisor. * Ensure that all mechanical labor is constantly employed efficiently and effectively. * Provide leadership and direction to assigned labor. * Refer disciplinary action to the Workshop Manager. * Ensure that work is performed as per Job Cards or JPCB and current schedule of works. * Ensure all work is carried out to quality and specification requirements and that documentation is completed on time. * Daily time cards are completed accurately and on time. * Assist Workshop Supervisor in HR labor employment/recruitment. Assist in the management of an harmonious environment, team building and training of apprentices and other employees as required. * Ensure the workshop observes all warranty process conditions, and supervises the correct tagging and storage of warranty parts. * Ensure all required information on each job card for each job is properly maintained.