Basic Info

Ihab Rizk

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Regional Procurement Officer at Starbucks - Alshaya

Experience Details

Regional Procurement Officer

Hospitality/Hotels/Food Services, Logistics/Supply Chain

Experienced (Non-Manager)

N/A


Company Details

Starbucks - Alshaya

Cairo, Egypt

More than 1000 employees

FMCG, Retail

N/A

Mar 2016 to present (9 months)
Supply Chain Manager at Fresh Electric For Home Appliance

Experience Details

Supply Chain Manager

Operations/Management

Manager

I am engaged in every facet of the business process – planning, purchasing, production, transportation, storage & distribution, customer service, customs clearance and more.
Provide direction, guidance, and leadership to the supply chain network related to associates, service, inventories, demand and supply planning.
Responsible for the planning of all procurement, supplier management, inventory control, in bound freight logistics and scheduling activities.
Develop annual purchase plans and Supply Chain Initiatives. Responsible for successful execution of Supply Chain plans and Initiatives.
Develop and implement supplier strategies that improve supplier quality and reduce lead times, material costs, and inventory levels.
Develop, foster, and maintain relationships with supplier partners.
Responsible for understanding and following current procedures and policies related to supply chain.
Responsible for creating / improving supply chain procedures and insuring department / cross functional department compliance.
Maintain key performance indicators and report monthly.
Develop a relationship and work closely with the Sales & Marketing group to create a demand planning process.
Review existing scheduling process and lead a team to improve.
Establish and promote a work environment amongst co-workers and direct reports that is focused on the customer, builds team, and supports company policies.


Company Details

Fresh Electric For Home Appliance

Cairo, Egypt

N/A

Manufacturing

N/A

Mar 2014 to Apr 2015 (1 year 1 month)
Senior Planning at Fresh Electric For Home Appliance

Experience Details

Senior Planning

Operations/Management

Manager

Act as the primary Supply Chain contact
for internal customers and external suppliers regarding production management. Identify, understand
and communication plans with the appropriate individuals (including Shop Floor, Job Shops, Sourcing,
Engineering, etc.) to discuss issues and results related to tooling availability and service. Identify and
resolve supplier, machine and labor capacity roadblocks. Respond to all internal and external customer
messages within the expected timeframes. Review and address issues related to supply and demand
variation. Take appropriate action to prevent job shop disruptions and reschedules. Maintain data integrity
in the system (examples: planner codes, order dates, etc.) Provide verbal and written information as required
related to supplier performance, service level, machine / labor capacity, constraints, or other items pertaining
to the availability of tooling or delivery to a facility. Prepare, print and distribute monthly reports and
departmental key performance indicators to management, internal customers and external suppliers.
Participate in department meetings. Identify product and system flow improvements to eliminate nonvalue
added operations. Verify delivery and terms of order with suppliers. Open and process manufacturing
orders / purchase orders. Schedule, and manage purchase orders / manufacturing orders based on changing
customer needs. Communicate priorities for processing workflow through receiving, inspection, or other
departments to stock components. Analyze impact of non-conforming materials (NCM’s), determine the
appropriate action plan, and ensure that suppliers and internal departments follow up as required. Participate
in departmental projects.


Company Details

Fresh Electric For Home Appliance

Cairo, Egypt

More then 1000 employees

FMCG

N/A

Apr 2013 to Mar 2014 (11 months)
Business Analyst - E-Commerce at Jumia Egypt

Experience Details

Business Analyst - E-Commerce

Business Development

Experienced (Non-Manager)

Design business models to track sales and commercial performance and prepare daily reports to buyers to help improve their KPIs
• Design and conduct CS performance analysis
• Data integrity lead
• Conduct marketing analysis to track performance (visits, conversion rates, new vs. returning customers, marketing efficiency, ROI..etc)
• Prepare daily, weekly and monthly performance reports to Rocket Internet (Jumia’s incubator based in Germany)
• Prepare various ad-hoc analysis based on company needs
• Automate processees and standardize reports


Company Details

Jumia Egypt (multinational)

Egypt

101-500 employees

Marketing and Advertising

N/A

Nov 2012 to Mar 2013 (4 months)
Business Analyst, EMEA at Stream Global Services

Experience Details

Business Analyst, EMEA

Business Development

Experienced (Non-Manager)

-Responsible for daily/weekly reporting for site line of business(es) and providing data to Operations Management in a timely manner.
-Compile raw data into reports from internal and external sources daily/weekly.
-Create contract-specific and site-specific reports including but not limited to: Open Cases, Weekly Services, (CSD), Monthly Business Reports (MBR), performance ranking, service level, contract metrics, support solutions/revenue generation, Daily CSAT scorecards, call count, outbound to inbound %, quarterly business reports (QBR), Stream Line scorecards.
-Ensures all reporting for Operations calls is provided to the Service Delivery Manager prior to calls.
-Distribute Daily Post sign-offs to management teams.
-Creation and maintenance Coaching Distribution every month.
-Maintain team changes and termination updates throughout month.
-Validate accuracy of rosters with Ops Planning numbers.
-Compile data for Annual and 90 day reviews in proper format 2 weeks before review due date
-Continue to upgrade reports; make more effective and faster calculating.
-Identification and/or creation of new reports as needed.
-Communicate location of new/updated reports to needed teams daily.
C-SAT & Quality deep Analysis with Pareto & SWOT.
Expedia EMEA Account. (CAR-LCR-ANG)


Company Details

Stream Global Services (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

Mar 2010 to Nov 2012 (2 years 8 months)
Universal Teller at CIB Bank

Experience Details

Universal Teller

Banking

Experienced (Non-Manager)

- Process financial transactions with a high degree of accuracy.
- Handling deposits and withdrawals.
- Change money, cash checks, sell traveler’s checks and money orders and collect loan and utility bill payments.
- Corroborate deposits and payments to automated teller machines (ATMs).


Company Details

CIB Bank

Egypt

More then 1000 employees

Banking

N/A

Jun 2009 to Nov 2009 (5 months)
Traffic Agent at Royal Air Maroc

Experience Details

Traffic Agent

Customer Service/Support

Entry Level

- Handle Ground Operation (Cargo, Catering, Passenger transport to Arrival & Departure Hall).
- Handle Arrival Operation (Transit, Passenger Safety ...)
- Handle Passengers Inquiries during the arrival Hall.
- Handle Departure Operation
- Advises customers on preferred domestic and international products and makes necessary arrangements.
- Handle ticket sales for airlines at airports.
- Check in baggage for most customers.


Company Details

Royal Air Maroc

Egypt

N/A

Hospitality/Hotels

N/A

Feb 2005 to Jan 2008 (2 years 11 months)
Receptionist - Front Desk at Semiramis InterContinental Cairo

Experience Details

Receptionist - Front Desk

Customer Service/Support

Entry Level

- Receipt & disbursement of Cash
- Daily maintains an accurate record of cash balances
- Maintaining Weekly Contract Files.
- Processing Confirmations.
- Filing and Maintaining Completed Contract Files
- Gathering and Copying of Contracts and Charge Slips for Credit Disputes, Chauffeur Disputes, Write-ups and Payment Confirmation.
- Help Operations and Sales with Misc. Administrative Tasks.
- Sort and Distribute Incoming Mail.


Company Details

Semiramis InterContinental Cairo

Egypt

501-1000 employees

Hospitality/Hotels

N/A

Feb 2004 to Jan 2005 (11 months)
Safari Tour Leader at Hermes Travel

Experience Details

Safari Tour Leader

Customer Service/Support

Entry Level

All Kind of Safari at Sinai, Oasis, Marsa Alam desert,
Treckking & by 4x4 jeep car


Company Details

Hermes Travel

Egypt

101-500 employees

Travel and Tourism

N/A

Aug 2002 to Jan 2003 (5 months)
Tour Leader at Emeco Travel

Experience Details

Tour Leader

Customer Service/Support

Entry Level

- Provide general knowledge of attractions and destinations
- Develop and maintain an information file
- Prepare and deliver commentary
- Prepare for tour by making arrangements and confirming reservations
- Conduct tours
- Complete tour reports, daily logs and expense reports
- Assist special needs clients
- Escort passengers


Company Details

Emeco Travel

Egypt

101-500 employees

Travel and Tourism

N/A

Jan 2001 to Jan 2002 (1 year)
Tour Operator - Incentive Dept. at Emeco Travel

Experience Details

Tour Operator - Incentive Dept.

Customer Service/Support

Entry Level

- Preparing a full program with entertainment for the coming client.
- Preparing Invoices to the other companies
- Responsible for researching and booking travel arrangements for their clients.
- Offer advice on the destination and be knowledgeable about making transportation and accommodation recommendations.
- Provide the clients with a wealth of information regarding their destination. Data such as expected weather conditions, travel advisories, and documentation requirements should be part of the information provided to customers.


Company Details

Emeco Travel

Egypt

101-500 employees

Travel and Tourism

N/A

Jan 2000 to Jan 2001 (1 year)

Education

Bachelor's Degree in French Language

Education Details

Bachelor's Degree

French Language

Faculty of Education - Ein Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Education - Ein Shams University
1995 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

1995

B / Very Good / 75 - 85%

N/A

College De La Salle
1995

Certifications

TCF
May 2012

Certificate details

TCF

May 2012

N/A

N/A

N/A

CFCC

N/A

CISCM
Jul 2015

Certificate details

CISCM

Jul 2015

N/A

http://www.ipscmi.org/

CISCM2150732571

Certified International Supply Chain Manager

(Certified International Supply Chain Manager)
International Purchasing and supply chain management Institute - Pennsylvania USA

FIATA DIPLOMA
Sep 2015

Certificate details

FIATA DIPLOMA

Sep 2015

N/A

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport

Supply Chain & Logistics Management

Training and Courses

Training/Course Details

Ielts

Jun 2012

British Council

Certificate of Attendance & Preparation

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalysisAnalyticalArabicBankingBusinessBusiness AnalysisBusiness Analyst - E-CommerceBusiness Analyst, EMEABusiness-orientedCISCMCustomer ServiceCustomer SupportERPEnglishFIATA DIPLOMAFMCGFood ServicesFrenchFrench LanguageHard WorkerHospitalityHotelsIeltsItalianJumia EgyptLogisticsManagementManufacturingMarketing And AdvertisingMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMusicNegotiation SkillsOffshoringOrganizerOutsourcingPlanningProblem SolverReadingReceptionist - Front DeskRegional Procurement OfficerRetailSAPSafari Tour LeaderSalesSea SafariSenior PlanningStream Global ServicesSupply ChainSupply Chain ManagerSupportTCFTour LeaderTour Operator - Incentive Dept.Traffic AgentTransportationTravel And TourismUniversal Teller

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Fluent

: Fluent

: Fluent

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

ERP

ERP

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Business Analysis

Business Analysis

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Access

Microsoft Access

: Intermediate

: Extreme - I love it!

:

1-3 years

SAP

SAP

: Beginner

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

1-3 years

Fields of Expertise

Business Analysis

Business Analysis

: Expert

: Extreme - I love it!

:

5-7 years

Negotiation Skills

Negotiation Skills

: Expert

: Extreme - I love it!

:

5-7 years

SAP

SAP

: Advanced

: High

:

3-5 years

Analysis

Analysis

: Advanced

: Extreme - I love it!

:

5-7 years

Logistics

Logistics

: Advanced

: Extreme - I love it!

:

3-5 years

Supply Chain

Supply Chain

: Advanced

: Extreme - I love it!

:

3-5 years

Planning

Planning

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Business-oriented, Hard worker, Organizer, Problem Solver

Online Presence

eg.linkedin.com/pub/ihab-rizk/32/b1b/3b6/https://www.facebook.com/ihab.khalil2https://twitter.com/I_Rizk

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