Ihab Sabry

Vodafone Egypt

• Project ManagerFull Time

  Jul 2014 - Jun 2018 -3 yrs, 11 months

  Egypt

  • Job Details:• Led projects of complex data & solution, total communications, all broadband communication solutions; 3G, fixed SDSL, Microwave, Wimax end to end, vehicles tracking for enterprise finance & manufacturing and for Vodafone global enterprise accounts. • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Set project plans to customers, and update on the progress. • Ensure resource availability and allocation, report/ order needed hardware for customer open projects. • Conduct customer visits during the project life cycle from kick off meeting with the customer till the project closure and be main customers focal point during projects life cycle. • Managing internal & external stakeholders, milestones assuring timely projects delivery. • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. • Meet budgetary objectives and make adjustments to project constraints based on financial analysis • Perform risk management to minimize project risks. • Create and maintain comprehensive project documentation. • Use and continually develop leadership skills • Collecting customer’s acceptance and projects handover to the NOC and the CRM teams. Key performance indicators: • Deliver projects within SLA • Achieve the requested quota • Customer satisfaction • Excellent verbal & written communication, conflict resolution and negotiation skills. • Customer-orientated and innovative approach to service design and delivery and Result orientated • Evidence good organizational and project management skills and have a sense of vision, grasp complex concepts and think strategically • Evidence exceptional time management abilities and problem solver • Ability to interact effectively, using good interpersonal skills • Ability to communicate effectively in a variety of written and verbal formats with a wide range of people - external individuals, organizations and agencies • Planning for and successfully addressing quality assurance issues • Ability to manage team, contracted staff, partnerships and relationships • Excellent IT skills – Word Processing, Spreadsheets, Databases, Email and Web • Strong time management and motivation – ability to work to deadlines and under pressure. • Understanding of revenue reporting needs and effective data & information management issues • Working with budgets and financial systems • Ability to work and contribute effectively to a team • Commitment to own personal professional development • Assessing and/or evaluating individuals and projects • Commissioning and contracting work and performance monitoring Sample of projects handled: • British Petroleum (BP), July 2017: Internet & VPN connectivity for HQ & international link and local sites with total value 6 million EGP yearly revenue. • Ideal Standard, May 2016: Internet & VPN connectivity for HQ & international link and local sites with total value 600 thousands EGP yearly revenue. Some of VIP customers: • United Nations International Organization For Migration - IOM • United Nations World Health Organization - WHO • United Nations International Civil Aviation Organization – ICAO • United Nations Development Program – UNDP • United Nations UN Women Organization • United Nations World Food Program - WFP • USA Embassy in Egypt • HSBC bank • Barclays bank • DHL • Fly Emirates • Pepsico • General Electric • Glaxo Smith Kline • Huawei Technologies • General Electric • Toyota Egypt
• Machine 2 Machine Solutions Marketing SpecialistFull Time

  Sep 2013 - Jul 2014 -10 months

  Egypt

  • Job Details:• Join visited the enterprise customers with the sales teams to present and sell the GPS vehicles tracking service to promote the product sales. • Set the service internal process with the finance, warehouse, sales, customer care, technology, retail, consumer marketing, supply chain and sales operations team. • Presented the product in sessions to the business stakeholders. • Continued to enhance the processes, solving internal technical issues after the product launch. • Managed & negotiated with the vendors to receive the best offers and service to my customers to help increasing the customer base and assure after sales quality. • Kept very good public relation with the government sole service owner in Egypt before, during and after the project launch. • Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Enterprise Solutions SpecialistFull Time

  Sep 2007 - Aug 2013 -5 yrs, 11 months

  Egypt

  • Job Details:o Activate technical customer requests on the VPN corporate lines. o Work on the escalated corporate voice calls problems and communicate with the second line teams to solve the customer issues. o Contribute in the pre-launch products and services testing to guarantee best customer experience. o Training the team new comers. o Communicate with the products and services owners in the marketing department to make sure processes are enhanced regularly putting the customer first and in order to achieve first call resolution.
• Senior agent, account angelFull Time

  Sep 2005 - Sep 2007 -2 yrs

  Egypt

  • Job Details:o Handled corporate accounts SPOCs phone calls & emails inquiries and requests related to the business accounts lines. o Visit the customers regularly to make sure strong rapport is belt between the business entities. o Work with the concerned internal parties on solving any complaints related to products and services, network coverage, phone lines, billing, new lines activation. o Managed the corporate financial and multinational accounts.