JA

John Asafu-Adjaye

Adaptable and Ambitious IT Technician

United Kingdom

Work Experience

  • Website AdministratorFull Time

    Finest Vouchers UK

    Aug 2012 - Jan 2014 -1 yr, 5 months

    United Kingdom

    • Job Details:Management and uploading of content on Company website Collecting and updating product information to the Step CRM database system Adding Keywords and product descriptions Creating product specifications Checking stock levels on website Develop the content and functionality of the website Monitoring website performance
  • Customer Service OfficerFull Time

    Bentall Shopping Centre

    Oct 2004 - Oct 2009 -5 yrs

    United Kingdom

    • Job Details:Strong customer liaison skills, both face to face and by telephone Experienced in performing and directing customer service functions in several work environments Followed up on all issues to ensure resolution within timely manner, and communicated solutions to customers as necessary
  • IT Support SpecialistFull Time

    Thomas Computers

    Aug 2004 - Dec 2006 -2 yrs, 4 months

    United Kingdom

    • Job Details:Provided installation and repairs services Performed installation of hardware and software supports Troubleshoot and repair PC, server, hardware and software issues
  • Helpdesk SupportFull Time

    Tech One

    Oct 2002 - Jul 2004 -1 yr, 9 months

    Ghana , Accra

    • Job Details:Provided PC support to all the email requests and telephone calls from users regarding PC software, hardware and all the other associated peripherals. Contributed to ensure that all the software and the help desk systems are being kept up-to-date Installing and configuring operating systems as per the agreed standards Performed new installations, upgrades and routine procedures Troubleshoot and repair of PC, server, hardware and software issues
  • Education

    • BSc in Computer Forensic

      london metropolitan university

      Jan 2009 - Jan 2013 - 4 yr

    • College Diploma in Electrical and Electronic Engineering

      Accra Polytechnic

      Jan 1997 - Jan 2000 - 3 yr

    Skills

    • Hardware Installation
    • Troubleshooting
    • Hardware and Software issuess
    • Customer Service

    Languages

    • English

      Fluent

    Training & Certifications

    • Microsoft Certified Professional

      Microsoft·2002
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