IF

Ibtissam Fines

Guest Service Agent at egyptos spa

Maadi, Cairo, Egypt

Work Experience

  • Guest Service AgentFull Time

    egyptos spa

    Aug 2024 - Present -10 months

    Egypt

    • Job Details:-Greet guests upon arrival and respond to their inquiries. -Responsible for handling and resolving guest complains. -Provide information about programs and services available. -Prepare regular report about guests satisfaction

  • insurance costumer service specialistFull Time

    moroccan national social security fund

    Apr 2021 - Jan 2022 -9 months

    • Claim ManagerFull Time

      Sanlam assurance

      Nov 2016 - Aug 2017 -9 months

      Morocco , Casablanca

      • Job Details:-Responsible for human injuries insurance claims. -Responsible for documents control and audits. -Responsible for following up with the customer till the issue is resolved.

      • Education

      • Master's Degree in law

        institut of arab reaserch& studies

        Jan 2023 - Jan 2024 - 1 Year

      • Bachelor's Degree in law

        Université Hassan II de Casablanca

        Jan 2012 - Jan 2016 - 4 yr

      Skills

      • Quality Assurance
      • Customer Experience
      • Law
      • Microsoft Office 365

      Languages

      • French

        Fluent

      • Arabic

        Fluent

      • English

        Intermediate
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