Ibrahim Ibrahim AbdelHamid

CEO Executive Assistant ManagerFull Time

• Job Details:•Manage all the operational tasks related to the CEO. •Provide day-to-day reports with business updates and requests. •Arrange meetings, business trips, visa requests, bookings, accommodations, transportation, medical insurance and all related documents. •Communicate with all the departments to follow up on business updates to provide a summary to the CEO. •Responsible for all external communications on behalf of the CEO & Chairman of Board of Directors. •Direct communication with the Chairman of the Board of Directors as well as the Board of Directors for updates and periodical meetings. •Establish new companies and issuance of required official documents & permits inside GCC & Africa. •Opened 3 international branches in UAE, Bahrain and Egypt. •Merge current companies under a holding company. •Process documents or requests related to the Ministry of Commerce and Trade, Ministry of Justice, Ministry of Foreign Affairs, Ministry of Interior and Chamber of Commerce. •Manage, review and edit all internal and external correspondences & announcements from & to the CEO. •Arrange and prepare for VIP visits/invites to our HQ. •Prepare and edit contracts. •Translate from & to English – French – Arabic. •Establish filing system for hard and soft documents. •Overcome day to day business challenges and escalate further if required. •Supervise internal assignments in cooperation with finance department, projects department, human resources department, legal department, telecom department, procurement department, sales department and QHSE department. •Created clients database. •Set monthly and annual expenses budget and achieved target below pre-set budget.

Senior International Accounts AdvisorFull Time

• Job Details:-Managing after sale services to Vodafone UK customers. -Managing billing profiles and issues. -Handling services request and escalations. -Aligning and following up with back office teams and different departments. -Communicating business updates. -Responsible for reviewing and addressing day to day operation performance. -Maintaining and support performance against required targets. -Liaising with Operations Control team and Partner to deliver efficient tactical resource. -Ensure capacity plans and real time performance tracking are completed as required. -Escalate performance issues to the related departments and teams. -Ensure successful implementation of changes. -Communication & engagement plans for senior management awareness. -Successful delivery of proposition launches. -Total responsibility over for the management and the execution of all Customer Experience projects and execute effective governance frameworks with partner.