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Ibrahim Ahmed Hafez

 Premium call center agent. Vodafone Co. From 2022-present at Vodafone Egypt

Sheikh Zayed, Giza, Egypt

Work Experience

  •  Premium call center agent. Vodafone Co. From 2022-presentFull Time

    Vodafone Egypt

    Aug 2022 - Present -2 yrs, 10 months

    Egypt , Cairo

    • Customer care High Value agent Vodafone Co.Full Time

      Vodafone

      May 2017 - Aug 2022 -5 yrs, 3 months

      Egypt , Cairo

      • Job Details:Solving problems under pressure. Guiding customers to the suitable selections. Helping customers to reach satisfaction. Working as member of a team work. Providing customers with enough information. Flexibility in dealing with different inquires. Efficient performance with good time management.
    • Senior Sales Representative and customer ServiceFull Time

      American Academy Co

      Apr 2014 - Apr 2017 -3 yrs

      Egypt , Giza

      • Job Details: Sales. Courses coordinator. Solving Problems. Guiding the clients to achieve their goals. Financial works. Administration duties. Writing evaluation reports. Supervising Instructors. Making placement test for customers.
    • Sales Representative and customer Service Full Time

      American Academy Co

      Feb 2014 - Apr 2014 -2 months

      Egypt , Giza

      • Job Details: Sales. Courses coordinator. Handling and solving any problems that face the clients.
    • Education

      • B.Sc. in Tour Guiding

        High Institute of Tourism and Hotels

        Jan 2009 - Jan 2012 - 3 yr

      Achievements

      If you are looking for a precision, a multi-skilled person who can work under pressure, Permanent seeking to have a deep understanding of the vision and mission of the organization and always trying to activate them accurately then my credentials will be of interest to you. As I offer: Six years of experience in customer service and Sales Representative where I have practiced the communication skills by dealing face to face with customers and collecting revenues accurately with love and respect. As a team member, I have exchanged experience with my team which affected me deeply and at the same time I have affected my team positively. We succeeded as a team in the fiscal year of 2014 - 2015 to increase the institution's sales and double its profits through cooperating in drawing ambitious plans and setting the shared targets that we have achieved.

      Skills

      Languages

      • Arabic

        Fluent
      • English

        Intermediate

      Training & Certifications

      • Travel Agent's Representative

        Ministry Of Tourism ·2010
      • Travel Agent's Representative skills development

        Ministry Of Tourism ·2010
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