
Ibrahim Ahmed Hafez
Premium call center agent. Vodafone Co. From 2022-present at Vodafone Egypt
Sheikh Zayed, Giza, EgyptWork Experience
Customer care High Value agent Vodafone Co.Full Time
Vodafone
May 2017 - Aug 2022 -5 yrs, 3 months
Egypt , Cairo
- Job Details:Solving problems under pressure. Guiding customers to the suitable selections. Helping customers to reach satisfaction. Working as member of a team work. Providing customers with enough information. Flexibility in dealing with different inquires. Efficient performance with good time management.
Senior Sales Representative and customer ServiceFull Time
American Academy Co
Apr 2014 - Apr 2017 -3 yrs
Egypt , Giza
- Job Details: Sales. Courses coordinator. Solving Problems. Guiding the clients to achieve their goals. Financial works. Administration duties. Writing evaluation reports. Supervising Instructors. Making placement test for customers.
Sales Representative and customer Service Full Time
American Academy Co
Feb 2014 - Apr 2014 -2 months
Egypt , Giza
- Job Details: Sales. Courses coordinator. Handling and solving any problems that face the clients.
Education
B.Sc. in Tour Guiding
High Institute of Tourism and HotelsJan 2009 - Jan 2012 - 3 yr
Achievements
If you are looking for a precision, a multi-skilled person who can work under pressure, Permanent seeking to have a deep understanding of the vision and mission of the organization and always trying to activate them accurately then my credentials will be of interest to you. As I offer: Six years of experience in customer service and Sales Representative where I have practiced the communication skills by dealing face to face with customers and collecting revenues accurately with love and respect. As a team member, I have exchanged experience with my team which affected me deeply and at the same time I have affected my team positively. We succeeded as a team in the fiscal year of 2014 - 2015 to increase the institution's sales and double its profits through cooperating in drawing ambitious plans and setting the shared targets that we have achieved.
Skills
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Travel Agent's Representative
Ministry Of Tourism ·2010Travel Agent's Representative skills development
Ministry Of Tourism ·2010