Basic Info

Ibrahim Hafez

4 years

El Sheikh Zayed, Egypt

Bachelor's Degree

Experienced

Work Experience

 Senior Sales Representative and customer Service at American Academy Co

Experience Details

 Senior Sales Representative and customer Service

Education/Teaching, Customer Service/Support, Administration

Manager

Sales.
Courses coordinator.
Solving Problems.
Guiding the clients to achieve their goals.
Financial works.
Administration duties.
Writing evaluation reports.
Supervising Instructors.
Making placement test for customers.


Company Details

American Academy Co

6 october city, Egypt

11-50 employees

Training and Coaching, Education

www.americanacademyeg.com

Apr 2014 to present (2 years 8 months)
Sales Representative and customer Service at American Academy Co

Experience Details

Sales Representative and customer Service

Administration, Customer Service/Support

Experienced (Non-Manager)

Sales.
Courses coordinator.
Handling and solving any problems that face the clients.


Company Details

American Academy Co

6 october city, Egypt

11-50 employees

Education, Training and Coaching

www.americanacademyeg.com

Feb 2014 to Apr 2014 (2 months)
Call Center Agent at . at Mobinil Co

Experience Details

Call Center Agent at .

Customer Service/Support

Entry Level

working as a call centre agent requires presenting solutions to the customers problems and flexibility in dealing with different inquires.
It demands efficient performance with good time management.
Responsibilities:
Providing customers with enough information.
 Solving problems under pressure.
 Guiding customers to the suitable selections.
 Helping customers to reach satisfaction.
 Working as member of a team work.


Company Details

Mobinil Co (multinational)

Giza, Egypt

More then 1000 employees

Consumer Services

www.Mobinil.com

Jan 2014 to Feb 2014 (1 month)
Airport Representative at Wedjat Tours Co.

Experience Details

Airport Representative

Customer Service/Support

Experienced (Non-Manager)

Meeting clients at the Airport.
Handling any problems in the tour or in hotels.
Arranging the transportation to make the tour.
Deliver reports of clients.


Company Details

Wedjat Tours Co. (multinational)

Giza, Egypt

1-10 employees

Travel and Tourism

http://www.wedjatours.com

Jan 2010 to Dec 2013 (3 years 11 months)

Achievements


If you are looking for a precision, a multi-skilled person who can work under pressure, Permanent seeking to have a deep understanding of the vision and mission of the organization and always trying to activate them accurately then my credentials will be of interest to you. As I offer: Six years of experience in customer service and Sales Representative where I have practiced the communication skills by dealing face to face with customers and collecting revenues accurately with love and respect. As a team member, I have exchanged experience with my team which affected me deeply and at the same time I have affected my team positively. We succeeded as a team in the fiscal year of 2014 - 2015 to increase the institution's sales and double its profits through cooperating in drawing ambitious plans and setting the shared targets that we have achieved.

Education

B.Sc. in Tour Guiding

Education Details

B.Sc.

Tour Guiding

Sixth of October, High Institute for Tourism and Hotels, Egypt

C / Good / 65 - 75%

Tour Guiding. History. Tourist Services.

N/A

Sixth of October, High Institute for Tourism and Hotels
2009 - 2012

Certifications

Certificate details

Travel Agent's Representative skills development

Jun 2010

N/A

N/A

N/A

Ministry Of Tourism

Travel Agent's Representative skills development

Training and Courses

Training/Course Details

Travel Agent's Representative

Jun 2010

Ministry Of Tourism

Travel Agent's Representative skills development

This profile is fresh!
Last update 29 days ago.

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Profile Skills and Keywords

? Senior Sales Representative And Customer ServiceAdaptiveAdministrationAdministration AssistantAirport RepresentativeArabicBranch ManagerCall Center Agent At .Consumer ServicesCustomer ServiceEducationEnglishFlexibleHandles StressLeaderMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMobinil CoOrganizerPhotographyProblem SolverSales Representative And Customer ServiceSupportTour GuidingTourismTraining And CoachingTravel Agent's RepresentativeTravel Agent's Representative Skills DevelopmentTravel And TourismWedjat Tours Co.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Beginner

: Intermediate

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Airport Representative

Airport Representative

: Expert

: High

:

1-3 years

Tourism

Tourism

: Intermediate

: High

:

1-3 years

Administration Assistant

Administration Assistant

: Intermediate

: High

:

1-3 years

Branch manager

Branch manager

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Organizer, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABSTYxEBdeqpKbvlLx6TS6f97y3O1AmvT6M&trk=nav_responsive_tab_profilehttps://www.facebook.com/ibrahim.hafez1?ref=tn_tnmnibrahim_hafez000@yahoo.com

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