Ibrahim Farouk Ghonim

TrainerFull Time

• Job Details:Responsible for VIS (Vodafone International Services) inductions. Developing and delivering efficient and effective training programmers and other learning services within the VIS department. Responsible for delivering Technical, Transactional, Billing &Charging and soft skills training. Supporting HR responsibilities (Phone screening, recruitment process, payroll) Updating material plus other administrative/logistical work.

Blended Contact Center Senior AgentFull Time

• Job Details:Supporting all departments in the customer care operations. Supported I-Care (Internet Care), Billing, Marketing Intelligence, Global Help Desk, Phone Screening Process (HR), Multi-National Customer Care, Premium Customer Care, Vodafone Directory Assistance, Vas (Visa Appointment System) American, MNP (Mobile Network Portability)

Consular Assistant Full Time

• Job Details:Assisting the consular and applicants applying for visit/immigration visa with the right recommendations and right paper work.