Basic Info

Ibrahim Ndiaye

7 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service as Technical support at DUBAI Investment U.A.E

Experience Details

Customer service as Technical support

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

-Type company correspondence , Register all logs Technical, Materials submittal, Site inspection notice, IR, Document transmittal (DTF), Sample Tag, Technical Query (RFI, ), Material Inspection, Non Conformance Notice, Method Statement Register.
-Maintain and control the check-in and check-out of records, register all incoming and outgoing documents and drawings hard copy and electronic.
-Distribute documents with transmittal form for formal issuance and keeping comprehensive records of all documents/drawings being issued and received etc…


Company Details

DUBAI Investment U.A.E (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

www.chinastate.ae

Jan 2014 to present (3 years 7 months)
Customer Services Representative at Al Arif Group (U.A.E),2010-2014

Experience Details

Customer Services Representative

Business Development

Entry Level

Responded to client calls and provided instructions for troubleshooting
Forwarded client complains to the concerned departments
Provided technical and analytical support at the customer service
Collect and control all Daily Activity Reports specially the attendance and performance of all the staffs,
Ensure proper documentation support is given to each project delegated by document control supervisor, Handling administrative Duties
Screening Incoming, Outgoing e-mails and Fax Inquires.
Responsible for collecting payment from Various Suppliers.
Handling Consignments relating to Imports/Exports at various destination
Preparing Bill of Entry for all Import/Export Consignments and helping guest


Company Details

Al Arif Group (U.A.E),2010-2014 (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Construction - Residential & Commercial/Office

www.alarifgroup.ae

Jan 2010 to Jan 2014 (4 years)

Achievements


Adopted proactive approach to customer service and sales-promotions – Contacted regional team for order status. Contributed insights to marketing activities, promotes and monitored responses. Optimized sales by collecting and analyzing information – Performed trend monitoring and performance assessment. Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax

Education

High School - Other

High School Details

Other

General Lansana conte

Guinea

2010

B / Very Good / 75 - 85%

Business Administration & Management Certificate

General Lansana conte
2010
MBA in Business Administration & Management

Education Details

MBA

Business Administration & Management

General Lansana conte, Guinea

B / Very Good / 75 - 85%

Cooperation International

N/A

General Lansana conte
2006 - 2010
College Diploma in Bac-I & Bac-II, Science social

Education Details

College Diploma

Bac-I & Bac-II, Science social

College Matam Guinea, Guinea

B / Very Good / 75 - 85%

N/A

N/A

College Matam Guinea
2003 - 2006

Certifications

Certificate details

Business Administration & Management

Nov 2010

N/A

N/A

N/A

N/A

Certificate details

Higher & Secondary school Certificates

Oct 2006

N/A

N/A

N/A

N/A

Certificate details

Auto Cad 2D & 3D Certificates

May 2011

N/A

N/A

N/A

N/A

Certificate details

Tally & Peachtree- certificate

Dec 2012

N/A

N/A

N/A

N/A

Certificate details

Hardware Network-certificate

Apr 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Six Months Training (Travel and Tourism company) in Guinea; Tally & Peachtree schooling ; Auto Cad 2D & 3D schooling; Hardware Network schooling; Civil Engineering schooling

Jan 2007

Mariador place Travel and Tourism; Al Madani Institute (Dubai- UAE); Oscar Institute (Dubai-UAE); AL Shabaka Institute (Dubai-UAE)

All Sertificates from 2007 to 2016

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAl Arif Group (U.A.E),2010-2014ArabicAuto Cad 2D & 3DAuto Cad 2D & 3D CertificatesBac-I & Bac-II, Science SocialBusinessBusiness Administration & ManagementBusiness ManagementConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialCustomer ServiceCustomer Service As Technical SupportCustomer Services RepresentativeDUBAI Investment U.A.EDocumentationsEnglishFlexibleFrenchHard WorkerHardware Network-certificateHardware & Network, C++,Higher & Secondary School CertificatesHotel Reservation & TicketingInternet Front Page, Microsoft Outlook, Microsoft Office, Word, Excel, Power PointMBAOfficeOperating Systems, Application SoftwareOrganizerPhotoshopProblem SolverProfit WindowsRespect And Work HonestlySix Months Training (Travel And Tourism Company) In Guinea; Tally & Peachtree Schooling ; Auto Cad 2D & 3D Schooling; Hardware Network Schooling; Civil Engineering SchoolingSupportTally & Peachtree- CertificateTally, PeachtreeTeam PlayerTeam Player; TrustTourismTravelUrduWindows XP, Windows7, W8 & W10,

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

Urdu

Urdu

: Beginner

: Beginner

: Advanced

: Advanced

Tools and Technologies

Windows XP, Windows7, W8 & W10,

Windows XP, Windows7, W8 & W10,

: Expert

: Extreme - I love it!

:

More than 7 years

Profit windows

Profit windows

: Advanced

: Extreme - I love it!

:

3-5 years

Tally, Peachtree

Tally, Peachtree

: Advanced

: Extreme - I love it!

:

1-3 years

Operating Systems, Application Software

Operating Systems, Application Software

: Advanced

: High

:

5-7 years

Hardware & Network, C++,

Hardware & Network, C++,

: Advanced

: Extreme - I love it!

:

1-3 years

Internet front page, Microsoft outlook, Microsoft Office, Word, Excel, Power point

Internet front page, Microsoft outlook, Microsoft Office, Word, Excel, Power point

: Advanced

: Extreme - I love it!

:

More than 7 years

Auto Cad 2D & 3D

Auto Cad 2D & 3D

: Advanced

: Extreme - I love it!

:

1-3 years

Photoshop

Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Business Management

Business Management

: Expert

: Extreme - I love it!

:

More than 7 years

Documentations

Documentations

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Hotel reservation & Ticketing

Hotel reservation & Ticketing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

Ibrahima khalilIbrahim Khalil

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