Basic Info

Ibrahim Ndiaye

7 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Document Controller cum customer Head- Solution Division at DAMAC Property Middle EAST Dubai U.A.E)

Experience Details

Document Controller cum customer Head- Solution Division

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

*Register all logs Technical, Materials submittal, Site inspection notice, IR, Document transmittal (DTF), Sample Tag, Technical Query (RFI, ), Material Inspection, Non Conformance Notice, Method Statement Register.
-Maintain and control the check-in and check-out of records, register all incoming and outgoing documents and drawings hard copy and electronic.
-Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest
-Interfaced routinely with members of housekeeping and maintenance staffs
-Maintained a professional appearance and attitude as the first line of positive customer service
-Resolved guest concerns or complaints in a timely, courteous and professional manner
-Balanced end-of-day shift reports
-Initiated and organized reservations billing while appropriately handling cancellations
Etc…


Company Details

DAMAC Property Middle EAST Dubai U.A.E) (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

www.chinastate.ae

Jan 2014 to present (3 years 9 months)
Customer Services Representative at Al Arif Group (U.A.E),2010-2014

Experience Details

Customer Services Representative

Business Development

Entry Level

-Active learner and effective communicator – Practices good judgment and discretion while working closely with sales managers, firm’s internal departments and customers.
-Outstanding communication skills – Ability to convince while maintaining professionalism.
-Multi-task effectively – Prioritize independently and meet tight deadlines at all costs.
Equally efficient off and on site


Company Details

Al Arif Group (U.A.E),2010-2014 (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Construction - Residential & Commercial/Office

www.alarifgroup.ae

Jan 2010 to Jan 2014 (4 years)

Achievements


Adopted proactive approach to customer service and sales-promotions – Contacted regional team for order status. Contributed insights to marketing activities, promotes and monitored responses. Optimized sales by collecting and analyzing information – Performed trend monitoring and performance assessment. Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax

Education

High School - Other

High School Details

Other

General Lansana conte

Guinea

2010

B / Very Good / 75 - 85%

Business Administration & Management Certificate

General Lansana conte
2010
MBA in Business Administration & Management

Education Details

MBA

Business Administration & Management

General Lansana conte, Guinea

B / Very Good / 75 - 85%

Cooperation International

N/A

General Lansana conte
2006 - 2010
College Diploma in Bac-I & Bac-II, Science social

Education Details

College Diploma

Bac-I & Bac-II, Science social

College Matam Guinea, Guinea

B / Very Good / 75 - 85%

N/A

N/A

College Matam Guinea
2003 - 2006

Certifications

Certificate details

Business Administration & Management

Nov 2010

N/A

N/A

N/A

N/A

Certificate details

Higher & Secondary school Certificates

Oct 2006

N/A

N/A

N/A

N/A

Certificate details

Auto Cad 2D & 3D Certificates

May 2011

N/A

N/A

N/A

N/A

Certificate details

Tally & Peachtree- certificate

Dec 2012

N/A

N/A

N/A

N/A

Certificate details

Hardware Network-certificate

Apr 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Six Months Training (Travel and Tourism company) in Guinea; Tally & Peachtree schooling ; Auto Cad 2D & 3D schooling; Hardware Network schooling; Civil Engineering schooling

Jan 2007

Mariador place Travel and Tourism; Al Madani Institute (Dubai- UAE); Oscar Institute (Dubai-UAE); AL Shabaka Institute (Dubai-UAE)

All Sertificates from 2007 to 2016

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAl Arif Group (U.A.E),2010-2014ArabicAuto Cad 2D & 3DAuto Cad 2D & 3D CertificatesBac-I & Bac-II, Science SocialBusinessBusiness Administration & ManagementBusiness ManagementConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialCustomer ServiceCustomer Services RepresentativeDAMAC Property Middle EAST Dubai U.A.E)Document Controller Cum Customer Head- Solution DivisionDocumentationsEnglishFlexibleFrenchHard WorkerHardware Network-certificateHardware & Network, C++,Higher & Secondary School CertificatesHotel Reservation & TicketingInternet Front Page, Microsoft Outlook, Microsoft Office, Word, Excel, Power PointMBAOfficeOperating Systems, Application SoftwareOrganizerPhotoshopProblem SolverProfit WindowsRespect And Work HonestlySix Months Training (Travel And Tourism Company) In Guinea; Tally & Peachtree Schooling ; Auto Cad 2D & 3D Schooling; Hardware Network Schooling; Civil Engineering SchoolingSupportTally & Peachtree- CertificateTally, PeachtreeTeam PlayerTeam Player; TrustTourismTravelUrduWindows XP, Windows7, W8 & W10,

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

Urdu

Urdu

: Beginner

: Beginner

: Advanced

: Advanced

Tools and Technologies

Windows XP, Windows7, W8 & W10,

Windows XP, Windows7, W8 & W10,

: Expert

: Extreme - I love it!

:

More than 7 years

Profit windows

Profit windows

: Advanced

: Extreme - I love it!

:

3-5 years

Tally, Peachtree

Tally, Peachtree

: Advanced

: Extreme - I love it!

:

1-3 years

Operating Systems, Application Software

Operating Systems, Application Software

: Advanced

: High

:

5-7 years

Hardware & Network, C++,

Hardware & Network, C++,

: Advanced

: Extreme - I love it!

:

1-3 years

Internet front page, Microsoft outlook, Microsoft Office, Word, Excel, Power point

Internet front page, Microsoft outlook, Microsoft Office, Word, Excel, Power point

: Advanced

: Extreme - I love it!

:

More than 7 years

Auto Cad 2D & 3D

Auto Cad 2D & 3D

: Advanced

: Extreme - I love it!

:

1-3 years

Photoshop

Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Business Management

Business Management

: Expert

: Extreme - I love it!

:

More than 7 years

Documentations

Documentations

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Hotel reservation & Ticketing

Hotel reservation & Ticketing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

Ibrahima khalilIbrahim Khalil

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