Basic Info

Ibrahim Siam

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Specialest at Etisal International

Experience Details

IT Specialest

IT/Software Development

Entry Level

1- Provide helpdesk support and resolve problems to the end user’s satisfaction.
2- Monitor and respond quickly and effectively to requests received through the IT help desk
3- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
4- Modify configurations, utilities, software default settings, etc. for the local workstation.
5- Utilize and maintain the helpdesk tracking software.
6- Assist with onboarding of new users.
7- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
8- Install, test and configure new workstations, peripheral equipment and software.
9- Maintain inventory of all equipment, software and software licenses.
Report issues to the Service Desk for escalation.
10- Manage PC setup and deployment for new employees using standard hardware and software.
11- Assign users and computers to proper groups in Active Directory.
12- Perform timely workstation hardware and software upgrades as required.


Company Details

Etisal International (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

http://www.etisal.com.sa/

Jul 2016 to present (5 months)

Achievements


1- Win the Champions Suez Canal University football (With My Team) 2- Third place in the Championship KungFu (Only for me)

Education

Bachelor of Business Administration - Management Information Systems in A+ , Network+ , Linux+ , Security+ , RHEL 'Admin 1 '

Education Details

Bachelor of Business Administration - Management Information Systems

A+ , Network+ , Linux+ , Security+ , RHEL 'Admin 1 ', MSCA 2012 - Basic Exchange 2013

The Higher Institute of Management and Computer - Port- Said University, Egypt

B / Very Good / 75 - 85%

c++ , HTML , Orcal DB , MySql , ICDL , Network

Management

The Higher Institute of Management and Computer - Port- Said University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mitt Habib secondary common

Egypt

2010

B / Very Good / 75 - 85%

N/A

Mitt Habib secondary common
2010

Certifications

Certificate details

Cisco Certified Network Associate (CCNA) Academy

Jun 2015

N/A

N/A

N/A

From American University in Egypt

N/A

Certificate details

CCNA Industrial 200-120

Dec 2015

N/A

N/A

N/A

cisco

N/A

Certificate details

Microsoft Certified Solutions Associate (Mcsa2012)

Jul 2016

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

Cisco Network

Mar 2015

American University in cairo

CCNA 200-120

Training/Course Details

Photoshop SC6 advanced Course

Dec 2016

My Home (Self Study)

1- Install and Learn How Tools Work and when i can Use it . 2- modify on photo , Create new photo for advert ......ETC

Training/Course Details

Symantec Endpoint Protection

Oct 2016

My Home (Self Study)

N/A

Training/Course Details

kaspersky endpoint security for business

Oct 2016

My Home (Self Study)

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

A+ , Network+ , Linux+ , Security+ , RHEL 'Admin 1 'AdaptiveAntivirus Solutions ( Kaspersky - Symantec Endpoint Protection)ArabicBackup Solutions (Symantec Backup Exec - Acronis )CCNA Industrial 200-120Cisco Certified Network Associate (CCNA) AcademyCisco NetworkComputers MaintenanceConsumer ServicesData BasesEnglishEtisal InternationalExcellent In The Search Through The InternetExchange 2013FlexibleHard WorkerITIT SpecialestKaspersky Endpoint Security For BusinessLearn New TechnologiesLinuxMCSA 2012MSCA 2012 - Basic Exchange 2013Microsoft Certified Solutions Associate (Mcsa2012)Microsoft WordNegotiatorNetworksOrganizerPenetration TestingPhotoshop Cs6Photoshop SC6 Advanced CourseReadingSecuritySoftware DevelopmentSport (Football - Konkofo )Symantec Endpoint ProtectionSystem EngineerTeam PlayerThe Spirit Of Cooperation To WorkWindows Xp-7-8-10

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Excellent in the search through the Internet

Excellent in the search through the Internet

: Expert

: Extreme - I love it!

:

5-7 years

Computers Maintenance

Computers Maintenance

: Advanced

: Extreme - I love it!

:

3-5 years

MCSA 2012

MCSA 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Exchange 2013

Exchange 2013

: Beginner

: Extreme - I love it!

:

Less than 1 year

Security

Security

: Beginner

: Extreme - I love it!

:

Less than 1 year

Penetration Testing

Penetration Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Data Bases

Data Bases

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Windows xp-7-8-10

Windows xp-7-8-10

: Expert

: Extreme - I love it!

:

5-7 years

Backup Solutions (Symantec Backup Exec - Acronis )

Backup Solutions (Symantec Backup Exec - Acronis )

: Intermediate

: Extreme - I love it!

:

Less than 1 year

antivirus solutions ( kaspersky - Symantec Endpoint Protection)

antivirus solutions ( kaspersky - Symantec Endpoint Protection)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

photoshop cs6

photoshop cs6

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Networks

Networks

: Beginner

: Extreme - I love it!

:

Less than 1 year

System Engineer

System Engineer

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Organizer, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/ibrahimsiamhttps://www.facebook.com/hema.siam1

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