Basic Info

Ibrahim Siam

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Helpdesk at Global Knowledge

Experience Details

IT Helpdesk

IT/Software Development

Entry Level

1- Deploy and maintenance Printers (HP-XEROX) and Print Servers
2- Deploy and maintenance KMS server
3- Deploy and maintenance WDS server, MDT, DSIM for windows client
4- Support End Users For any Issue Faced on It’s App (SAP – Sars – Office), Network
5- deploy Skype for business,OneDrive and power PI , helping users to use it


Company Details

Global Knowledge (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services, Business Services - Other, Education

http://www.globalknowledge.com.eg/

Dec 2016 to present (11 months)
IT Helpdesk at Siemens

Experience Details

IT Helpdesk

IT/Software Development

Experienced (Non-Manager)

Responsibilities:
1- Handling open Tickets/Calls /Mails.
2- Set up new users' accounts and profiles and deal with password issues.
3- Support End Users For any Issue Faced on It’s App (SAP ), Network
5- Handing issues


Company Details

Siemens (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.siemens.com/global/en/home.html

Jun 2017 to present (5 months)
IT Helpdesk at Etisal International

Experience Details

IT Helpdesk

IT/Software Development

Entry Level

1- Provide helpdesk support and resolve problems to the end user’s satisfaction.
2- Monitor and respond quickly and effectively to requests received through the IT help desk
3- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
4- Modify configurations, utilities, software default settings, etc. for the local workstation.
5- Utilize and maintain the helpdesk tracking software.
6- Assist with onboarding of new users.
7- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
8- Install, test and configure new workstations, peripheral equipment and software.
9- Maintain inventory of all equipment, software and software licenses.
Report issues to the Service Desk for escalation.
10- Manage PC setup and deployment for new employees using standard hardware and software.
11- Assign users and computers to proper groups in Active Directory.
12- Perform timely workstation hardware and software upgrades as required.


Company Details

Etisal International (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

http://www.etisal.com.sa/

Apr 2016 to Dec 2016 (8 months)

Achievements


Education

Bachelor of Business Administration - Management Information Systems in A+ , Network+ , Linux+ , Security+ , RHEL 'Admin 1 '

Education Details

Bachelor of Business Administration - Management Information Systems

A+ , Network+ , Linux+ , Security+ , RHEL 'Admin 1 ', MSCA 2012 - Basic Exchange 2013

The Higher Institute of Management and Computer - Port- Said University, Egypt

B / Very Good / 75 - 85%

c++ , HTML , Orcal DB , MySql , ICDL , Network

Management

The Higher Institute of Management and Computer - Port- Said University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mitt Habib secondary common

Egypt

2010

B / Very Good / 75 - 85%

N/A

Mitt Habib secondary common
2010

Certifications

Certificate details

Cisco Certified Network Associate (CCNA) Academy

Jun 2015

N/A

N/A

N/A

From American University in Egypt

N/A

Certificate details

CCNA Industrial 200-120

Dec 2015

N/A

N/A

N/A

cisco

N/A

Certificate details

Microsoft Certified Solutions Associate (Mcsa2012)

Jul 2016

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

Cisco Network

Mar 2015

American University in cairo

CCNA 200-120

Training/Course Details

Photoshop CS6advanced Course

Dec 2016

My Home (Self Study)

1- Install and Learn How Tools Work and when i can Use it . 2- modify on photo , Create new photo for advert ......ETC

Training/Course Details

Symantec Endpoint Protection

Oct 2016

My Home (Self Study)

N/A

Training/Course Details

kaspersky endpoint security for business

Oct 2016

My Home (Self Study)

N/A

Training/Course Details

ITIL foundation V3

Jun 2017

Global knowledge

N/A

Training/Course Details

Microsoft office 365

Aug 2017

GlobalKnowledge

N/A

Training/Course Details

Microsoft message 2013

Sep 2017

GlobalKnowledge

N/A

Training/Course Details

MCSE: Server Infrastructure

Aug 2017

GlobalKnowledge

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

A+ , Network+ , Linux+ , Security+ , RHEL 'Admin 1 'AdaptiveAntivirus Solutions ( Kaspersky - Symantec Endpoint Protection)ArabicBackup Solutions (Symantec Backup Exec - Acronis )Business Services - OtherCCNA Industrial 200-120Cisco Certified Network Associate (CCNA) AcademyCisco NetworkComputers MaintenanceConsumer ServicesData BasesEducationEnglishEtisal InternationalExcellent In The Search Through The InternetExchange 2013FlexibleGlobal KnowledgeHard WorkerITIT HelpdeskITIL Foundation V3Information Technology ServicesKaspersky Endpoint Security For BusinessLearn New TechnologiesLinuxMCSA 2012MCSE: Server InfrastructureMSCA 2012 - Basic Exchange 2013Microsoft Certified Solutions Associate (Mcsa2012)Microsoft Message 2013Microsoft Office 365Microsoft WordNegotiatorNetworksOrganizerPenetration TestingPhotoshop CS6advanced CoursePhotoshop Cs6ReadingSecuritySiemensSoftware DevelopmentSport (Football - Konkofo )Symantec Endpoint ProtectionSystem EngineerTeam PlayerTelecommunicationsThe Spirit Of Cooperation To WorkWindows Xp-7-8-10

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Excellent in the search through the Internet

Excellent in the search through the Internet

: Expert

: Extreme - I love it!

:

5-7 years

Computers Maintenance

Computers Maintenance

: Advanced

: Extreme - I love it!

:

3-5 years

MCSA 2012

MCSA 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Exchange 2013

Exchange 2013

: Beginner

: Extreme - I love it!

:

Less than 1 year

Security

Security

: Beginner

: Extreme - I love it!

:

Less than 1 year

Penetration Testing

Penetration Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Data Bases

Data Bases

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Windows xp-7-8-10

Windows xp-7-8-10

: Expert

: Extreme - I love it!

:

5-7 years

Backup Solutions (Symantec Backup Exec - Acronis )

Backup Solutions (Symantec Backup Exec - Acronis )

: Intermediate

: Extreme - I love it!

:

Less than 1 year

antivirus solutions ( kaspersky - Symantec Endpoint Protection)

antivirus solutions ( kaspersky - Symantec Endpoint Protection)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

photoshop cs6

photoshop cs6

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Networks

Networks

: Beginner

: Extreme - I love it!

:

Less than 1 year

System Engineer

System Engineer

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Organizer, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/ibrahimsiamhttps://www.facebook.com/hema.siam1

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