Ibrahim Mansour

Customer Success ManagerFull Time

• Job Details:advised the contract management team during the acquisition phase on proposal preparation, internal approvals and contract negotiations. set up and monitored KPI systems. supported API/EDI integrations. developed training materials such as presentations and videos. Provided strategic support for the adoption of advanced IT solutions, resulting in improved customer satisfaction and retention. Collaborated with IT teams to optimize system integrations, leveraging SAP solutions to enhance operational efficiency and data management. Maximized renewal revenue and achieved quarterly renewal goals. Guided clients through , ensuring alignment with their IT infrastructure and business objectives.

Customer Success SpecialistFull Time

• Job Details:Working effectively with account managers to ensure an excellent Customer experience, aiming to improve retention, Customer satisfaction and adoption of Software products. Gather and share customer feedback to the wider organization & deliver value statements and testimonials by providing extra value to our customer and leverage relationships. supported API/EDI integrations. Support the Sales team during the pilot process by inquiring and communicating directly with prospective clients to fully understand their retouching and workflow requirements

Junior Project ManagerFull Time

• Job Details:Providing project requirements to all internal departments. Planning and tracking projects. Regularly monitoring project status and initiating corrective actions in all departments. Documented review and validation of requirements during planning, construction and commissioning. Project-related budget responsibility. Ongoing cost control of projects with early warning of impending budget overruns. Ensuring accuracy and quality of delivery of overall projects