Ibrahim Abdel sattar Karrouch

Technical Support Agent for "TomTom Account"Full Time

• Job Details:• Identifies, researches, troubleshoots and resolves technical problems that customers may encounter in their GPS devices. • Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions and to resolve technical issues. • Tracks and monitors the problem to ensure a timely resolution. • Identifies recurring problems and contribute ideas on ways to better solve these problems. • Maintaining a highly communications skills with a fluent command of French Language.

Yahoo/Skype technical support agent for Canadian AccountFull Time

• Job Details:• Identifies, researches, troubleshoots and resolves technical problems Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions and to resolve technical issues. • Tracks and monitors the problem to ensure a timely resolution. • Identifies recurring problems and contribute ideas on ways to better solve these problems. • Achieving Highly customers satisfaction results.

Tour LeaderFull Time

• Job Details:• Direct and accompany passengers on multi-day tours. • Manage arrangements and services, and provide relevant information and commentary. • Provide general knowledge of attractions and destinations • Develop and maintain an information file • Prepare and deliver commentary • Prepare for tour by making arrangements and confirming reservations. • Conduct tours • Complete tour reports, daily logs and expense reports • Assist special needs clients and Escort passengers