Ibrahim Ahmed ElMedany

SR Sales ExcutiveFull Time

• Job Details:Etisalat (Corporate SME Senior Sales Executive) -- April 2011– Till present  Consistent achievement of assigned monthly and quarterly gross ads &points targets. Minimum accepted achievement rate is 70%.  Interviewing and appointing new SME agents to insure an effective Coverage of different nationwide territories. Hiring a minimum of 2 new agents throughout the year.  Hiring specialized IT resellers to increase total sales of data products & services to meet anticipated challenging targets  Setting a comprehensive development & training plan for staff throughout year. Providing a minimum of 2 training session per employee throughout the year.  Formulating challenging career paths for subordinates.  Continuous coaching & supervision for direct sales staff.  Conducting regular training sessions for SME agents’ staff.  Searching for new revenue streams, trying to sustain ongoing profitability and boost current revenue levels. Increasing revenue growth rate by 20%  Consistent acquisition of top named accounts in different sectors through crosses functional cooperation with all concerned departments.  Insuring direct reporters are performing their account management duties effectively and handling various customer requests within SLA.  Schedule visits to various SME accounts to capture feedback, monitor performance and sales coaching.

SR Sales ExcutiveFull Time

• Job Details:Etisalat (Corporate Through Retail) - October 2010- April 2011  Launching Corporate through retail in all Etisalat stores  Conducting regular training sessions for retail staff  Schedule visits to various SME accounts opened in retail to capture feedback, monitor performance and sales coaching  Handling all customer concerns and enquiries with the concerned department  Working on achieving the corporate through retail monthly targets

Sales ExcutiveFull Time

• Job Details:Etisalat (Retail Sales Executive) -August 2009- October 2010  Working on achieving the monthly targets.  Developed a presentation for Etisalat products and its selling points.  Handling all customer concerns and enquiries.  Participate in training and share knowledge and experience with co-workers.  Carry out other tasks and assignments that are deemed within the employee competency.  Suggest sales to customers by introducing products (especially new products).  Up-date customer data and interaction history.  Handle all subscription changes and activation or additional services that can be done within the given authority.  Escalate problems that cannot be resolved following authorities, procedures and knowledge limitation.  Fill out handover reports for next shift.  Receive customer response to marketing campaigns and escalate sales leads to special categories team when it comes to DAR, Corporate & Government customers.  Process payment transactions.  Fill complaint forms if it can’t be solved on the spot.  Fill feedback for knowledge, when required.  Cash and warehouse handling  Follow up comparator news to use as a sales tool.