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Ibrahim Ashraf rafaat Almalawany

Customer Service Agent

Cairo, Egypt

Work Experience

  • Customer Service AgentFull Time

    WE

    Jan 2021 - Apr 2021 -3 months

    • It Help Desk SpecialistFull Time

      egyptian army

      Sep 2018 - Sep 2020 -2 yrs

      • Job Details:-install &maintain networks -Configured hardware, devices and software to set up work stations for employees -Troubleshooting system and network problems -Installed, modified and repaired software and hardware to resolve technical issues. -Activated accounts for clients interested in new services -Administrator on active directory ,DNS and DHCP. -Activated accounts for clients interested in new services.
    • Education

      • bsc in IT

        Faculty of Computers and Information

        Jan 2013 - Jan 2017 - 4 yr

      Skills

      • Information technology
      • Microsoft Office
      • Customer Service

      Languages

      • Arabic

        Fluent
      • English

        Intermediate

      Training & Certifications

      • MCSA

        Engineers Syndicate·2020
      • CCNA

        Engineers Syndicate·2018
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