
Ibrahim Ashraf rafaat Almalawany
Customer Service Agent
Cairo, EgyptWork Experience
It Help Desk SpecialistFull Time
egyptian army
Sep 2018 - Sep 2020 -2 yrs
- Job Details:-install &maintain networks -Configured hardware, devices and software to set up work stations for employees -Troubleshooting system and network problems -Installed, modified and repaired software and hardware to resolve technical issues. -Activated accounts for clients interested in new services -Administrator on active directory ,DNS and DHCP. -Activated accounts for clients interested in new services.
Education
bsc in IT
Faculty of Computers and InformationJan 2013 - Jan 2017 - 4 yr
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
MCSA
Engineers Syndicate·2020CCNA
Engineers Syndicate·2018